System Administrator
Antonio Osuna
Digital Business Engineer
Cancún, Quintana Roo
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Sales Representative
Prime Travelers Club
05.2024 - 08.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Trained and mentored new sales representatives.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Sales Representative
The Playa Collection
02.2024 - 05.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Digital Architect
Red De Colegios Semper Altius
11.2021 - 11.2023
- Attended team meetings to resolve technical and project issues and review project schedules.
- Maintained strong communication with clients throughout the design process to ensure alignment between their vision and the final product.
- Created and implemented new processes to improve efficiency, including training hundreds of users and building scalable solutions.
Customer Service Coordinator
Harbar LLC
09.2020 - 11.2021
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained accurate records of customer interactions, tracking trends and identifying opportunities for improvement.
- Participated as the main operator of several PaaS (EDI, ERP, CRM) to communicate within and outside of the organization.
Project Business Analyst
Caiman Products
07.2019 - 07.2020
- Optimized resource allocation by accurately assessing team strengths and skillsets.
- Implemented process improvements, increasing overall productivity within the team.
- Conducted risk assessments, mitigating potential issues before they impacted the project timeline or budget.
- Built a new integrated system for the Sales & Warehouse team to increase efficiency and sales.
Digital Marketing Consultant
LegalPride
06.2019 - 08.2019
- Analyzed performance metrics to continually refine digital marketing strategies for optimal results.
- Optimized website content to improve user experience, resulting in a lower bounce rate and higher time spent on site.
- Analyzed competitor pages to locate backlink and keyword opportunities.
Education
Bachelor's in Engineering - Digital Business And Software Engineering
Universidad Anáhuac Mayab
Mérida, Mexico 05.2001 -
Skills
Customer Service
Sales Development
Customer Needs Assessment
Software development life cycle
Training and mentoring
Business Analysis
Project Planning
Requirements Gathering
Stakeholder Management
Continuous Improvement
Business Innovation
Product Development
Software
Appsheet
Python
PowerBI
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Certification
Google Project Management
Timeline
Google IT Automation with Python
08-2024
Sales Representative
Prime Travelers Club
05.2024 - 08.2024
Sales Representative
The Playa Collection
02.2024 - 05.2024
Google Foundations of Business Intelligence
02-2024
Google Project Management
04-2023
Digital Architect
Red De Colegios Semper Altius
11.2021 - 11.2023
Customer Service Coordinator
Harbar LLC
09.2020 - 11.2021
Project Business Analyst
Caiman Products
07.2019 - 07.2020
Digital Marketing Consultant
LegalPride
06.2019 - 08.2019
Bachelor's in Engineering - Digital Business And Software Engineering
Universidad Anáhuac Mayab
05.2001 -