Antonio Torres

• Technical Support Coordination

Supervise the technical support team for software systems and hardware devices (printers, computers, IP phones).
Ensure timely resolution of technical issues and maintain communication with users.

• Work Plan Development

Develop and implement the annual work plan for the Technical Support office.
Set clear objectives and timelines to achieve departmental goals.

• Performance Monitoring

Monitor performance strategies that align with staff needs and evaluation feedback.
Identify areas of opportunity for improvement and implement solutions.

• Preventive and Corrective Maintenance

Conduct regular preventive maintenance on computer equipment and peripherals.
Address and resolve hardware failures promptly.

• Network Management

Detect and troubleshoot issues within the institutional data network.
Ensure the proper functioning of worker assistance systems, including biometrics and surveillance cameras.

• Bidding and Contract Management

Oversee bidding processes for technical support services and equipment.
Act as the contract administrator, ensuring compliance with all clauses and requirements.

• Documentation and Reporting

Maintain thorough documentation of technical issues, resolutions, and maintenance performed.
Prepare regular reports on the performance of the technical support office.

• Technical Troubleshooting

Analyze and troubleshoot electrical and electronic issues in the production plant.

Identify and resolve issues in telecommunications.

Address emerging faults during production hours.

• Maintenance

Perform preventive maintenance on electronic equipment (ensuring proper functionality and cleanliness).

Conduct daily external backups of the plant's databases.

• Installation

Install structured cabling.

Analyze, design, and install the closed-circuit camera system for internal and external surveillance of the plant.