Antonio Trejo

I am a highly experienced and passionate training professional with a proven track record of developing and delivering effective training programs that empower and equip employees to excel in their respective roles. Throughout my 11+ year career, I have honed my skills in leading engaging training sessions in various formats, and meticulously tracking the effectiveness of training initiatives to drive continuous improvement. My expertise lies in fostering a culture of excellence and setting individuals up for success, whether it's through onboarding new hires, conducting train-the-trainer sessions, or overseeing pilot programs and special projects. I am also skilled in analyzing local performance data and collaborating with operational leaders to develop targeted action plans that enhance customer service standards. In my current role as a Network Operations Trainer at DoorDash, I play a pivotal role in supporting the BPO training & operations team by contributing to vendor launches, updates, and class metric analysis. I conduct engaging train-the-trainer sessions, oversee pilot programs and special projects, and provide comprehensive support to drive NH performance. I am a highly motivated and results-oriented individual with a strong work ethic and a commitment to excellence. I am also a team player who thrives in collaborative environments. I am always eager to learn new skills and expand my knowledge base. I am confident that my skills and experience would be a valuable asset to your organization. I am eager to learn more about your company and how I can contribute to your success.

Offering proactive approach and strong willingness to learn and grow within this environment. Brings solid foundation in business principles and analytical thinking. Ready to use and develop strategic planning and client relationship skills.