Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
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Antonio Velazquez

Industrial Robotic Engeenering
Zinacantepec,MEX

Summary

Technical Support Engineer verifies resolution of all assigned calls by decisively tracking and eliminating root causes. Drives exceptional satisfaction figures and shortens ticket fulfillment times. Committed to conclusively remediating client issues to prevent recurrent calls and wasteful service redundancy.


Overview

3
3
years of professional experience
4
4
years of post-secondary education
2
2
Certificates
2
2
Languages

Work History

Technical Support Engineer

EUROTECSA
Toluca, Mexico
05.2021 - Current
  • Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
  • Served as primary point of contact for support relating to owned solutions and products.
  • Maintained response times in compliance with internal policies to support business continuity.
  • Documented reported faults and bugs for referral to development staff's use in iterative updates.
  • Performed root cause analysis of reported issues to decisively discern and enact corrections.

Maintenance Supervisor

NISSAN Mexicana
Jiutepec, Morelos
02.2019 - 11.2020
  • Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
  • Provided guidance to management regarding project bids for onsite improvements.
  • Improve spot welding robots with trajectory and prevent wethering electrodes
  • Monitored employee work tasks while installing, aligning and balancing new equipment for projects.
  • Organized ongoing maintenance schedules to boost system performance.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Use of design software to improve equipment operation, create new components with technical drawings and choosing suitable material

Education

Bachelor of Science - Industrial Robotics

ESIME Azcapotzalco
Mexico City
01.2014 - 07.2018

Skills

    Software Debugging

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Software

Solid Works

Fusion 360

Fluid sim

Office

AutoCAD

3D printing

Certification

PLC Allen Bradley programming, CONOCER, SEP

Timeline

Technical Support Engineer

EUROTECSA
05.2021 - Current

PLC Allen Bradley programming, CONOCER, SEP

04-2021

Maintenance Supervisor

NISSAN Mexicana
02.2019 - 11.2020

Design software of mechanical elements (Solid Works)

05-2018

Bachelor of Science - Industrial Robotics

ESIME Azcapotzalco
01.2014 - 07.2018

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Antonio VelazquezIndustrial Robotic Engeenering