Antonio De Jesús Gutiérrez Munguía
San Luis Potosí City, San Luis Potosí
Summary
Experienced with managing office environments and coordinating administrative tasks to support organizational goals. Utilizes strong organizational skills and effective communication to enhance team productivity. Track record of implementing efficient processes and maintaining high standard of operational excellence.
Overview
9
9
years of professional experience
Work History
Lead HR Services Administrator
Honeywell
07.2023 - Current
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Triggered pre-employment mandatory tasks, including background checks, drug tests, and mandatory documentation.
Sr Customer Service Representative
Honeywell
05.2021 - 07.2023
- Provided support to customers regarding their orders, including placing orders directly.
- Followed up on customer emails and collaborated with multiple teams to keep customers informed of their order status.
- Ensured timely delivery of products to customers.
Freelancer
Self-employed
03.2020 - 05.2021
- Translated technical documents related to the manufacturing and decoration of high-end glass bottles.
- Translated safety data sheets on chemical hazards.
- Proofreading of translations made by machine translation software. This in order to prevent omissions, to make the text natural-sounding and fluid.
- Translated several training documents about productivity in the workplace.
- Proofreading of translated texts to assure accuracy, to avoid loan translations, inconsistencies, and other translations problems.
- Subtitling of audiovisual material on Aegisub.
Translator-Interpreter French-Spanish
Saverglass
01.2019 - 03.2020
- Translated documents of various domains in the manufacture and decoration of glass bottles from French to Spanish (mostly), but also conversely.
- Assisted as an interpreter to bridge the communication gap between speakers of different languages, in order to help them communicate and understand each other.
- Communicated effectively with people from other departments to establish scope and requirements of translation, following up after submission of work to confirm satisfaction and understanding.
- Provided sight translations and interpretations for employees and trainers during multiple events (meetings, evaluations, etc.).
- Replicated flow, style and overall meaning of original texts.
- Consulted with subject matter experts and other colleagues to establish precise understanding of specialized concepts and translate appropriately.
- Reviewed final works to spot and correct errors in punctuation, grammar and translation.
- Consulted specialized dictionaries, and reference books to identify closest equivalents for nuanced terminology, words and phrases.
- Applied cultural understanding to discern specific meanings beyond literal written words.
- Maintained message content, tone and emotion as closely as possible.
Bilingual Customer Service Agent
Beliveo And Teleperformance
10.2016 - 12.2018
- Responded to customer requests, offering excellent support and personalized recommendations to address needs.
- Consulted with other departments to resolve discrepancies and create effective solutions.
- Recorded actions taken and issues resolved to effectively manage customer accounts.
- Collaborated with staff members to improve customer service experience and achieve team goals through effective client satisfaction rates.
- Effectively communicated with customers about account changes, new products or services and potential package upgrades.
- Investigated and resolved accounting, service and delivery concerns.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships.
Education
Some College (No Degree) - Languages
Centro Universitario Angloamericano
12.2018
High School Diploma - undefined
Escuela Preparatoria Vocacional
07.2014
Skills
- Deadline adherence
- Administrative support
- Personable and approachable
- Team collaboration
- Work Planning and Prioritization
- Time management
Languages
English
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
Portuguese
Intermediate (B1)
Timeline
Lead HR Services Administrator
Honeywell
07.2023 - Current
Sr Customer Service Representative
Honeywell
05.2021 - 07.2023
Freelancer
Self-employed
03.2020 - 05.2021
Translator-Interpreter French-Spanish
Saverglass
01.2019 - 03.2020
Bilingual Customer Service Agent
Beliveo And Teleperformance
10.2016 - 12.2018
High School Diploma - undefined
Escuela Preparatoria Vocacional
Some College (No Degree) - Languages
Centro Universitario Angloamericano
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