Antony Jadon Provencher

• Conducted guided tours of popular tourist destinations in Puerto Vallarta, including historical sites,cultural landmarks, and natural attractions
• Provided in-depth information about local culture, history, and ecology to enhance tourists experience and providing recommendations
• Led groups of varying sizes and demographics, ensuring their safety and enjoyment throughout the tour
• Managed logistics, including transportation, admission tickets, and scheduling, to ensure smooth operations
• Handled cash transactions, ticket sales, and other administrative tasks accurately and efficiently
• Provided prompt and appropriate responses to emergencies and incidents, prioritizing guest safety
• Prepared and distributed tour itineraries, maps, and other necessary materials to guests
• Responded to inquiries and provided information to clients via phone, email, and in-person
• Managed tour bookings, cancellations, and changes, following company policies and procedures
• Assisted with marketing efforts, including social media updates, website content, and promotional materials
• Over 700 reviews on TripAdvisor and Airbnb Experiences

• Performed tree pruning, trimming, and removals using proper techniques and equipment
• Assisted with tree preservation plans during construction projects
• Interacted with clients, provided expert advice, and ensured customer satisfaction
• Assisted senior arborist's with tree assessments and maintenance tasks
• Assisted with tree risk assessments and hazard mitigation efforts
• Learned to operate and maintain various arboricultural equipment safely
• Gained practical experience in tree care best practices and safety procedures.

During this period of time I developed in 2 roles:

Experience: Cook

• Prepared and cooked a variety of menu items, including breakfast items, sandwiches, salads, soups, and desserts, following established recipes and food safety standards in fast-paced kitchen environment
• Maintained cleanliness and hygiene in the kitchen, including proper food handling, storage, and sanitization practices
• Managed food inventory, monitored food supplies, and placed orders to ensure adequate stock levels
• Collaborated with the kitchen team to ensure timely and efficient food production, while maintaining quality and presentation standards
• Assisted in daily specials to enhance coffee shop's culinary offerings
• Implemented portion control and waste reduction measures to optimize food cost and minimize expenses
• Worked closely with front-of-house staff to ensure smooth communication and coordination between the kitchen and café.

Experience: Coffee Shop Attendant

• Greeted and welcomed customers with a friendly and approachable demeanor, providing positive first impression of the coffee shop.
• Took and prepared customer orders accurately and efficiently, following established recipes and customization preferences.
• Maintained cleanliness and organization of counter area, ensuring cleanliness and food safety standards were upheld.
• Assisted in restocking and replenishing coffee shop supplies, including condiments, cups, napkins, and other items.
• Responded to customer inquiries, provided information about menu items, and made recommendations based on customer preferences.
• Collaborated with other coffee shop staff to ensure smooth operations and excellent customer service.
• Provided exceptional customer service by anticipating customer needs, resolving customer complaints, and ensuring customer satisfaction.
  

• Assisted with planting, pruning, mulching, and other landscaping tasks as directed by team leader.
• Operated and maintained landscaping tools and equipment, including lawn mowers, trimmers, and hand tools
• Prepared and maintained work areas, ensuring cleanliness and safety standards were met
• Loaded and unloaded materials, plants, and tools as needed
• Supported team in completing projects on time and meeting quality standards.
• Fixed over 40 workspaces between gardens, backyards and streets.