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Antony Zamudio - Antony
Los Cabos
Summary
Friendly and courteous Room Service Server with commitment to creating repeat customers through excellent service. With dedication to providing high levels of customer satisfaction. Organized and efficient to drive high levels of guest satisfaction.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Room Service Order Taker
Villa La Valencia
Los Cabos
04.2023 - Current
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Kept work environments and equipment clean.
- Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes.
- Displayed enthusiasm and promoted excellent service to customers.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assisted customers in selecting menu items, answering questions and providing general information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Managed over 50 calls per day.
Guest Service Agent
Pueblo Bonito Resorts
Los Cabos
12.2019 - 06.2020
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Provided guest assistance and recommendations for tourist attractions.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Attended over 30-60 calls per day.
Education
High School Diploma -
CTUM
Cabo San Lucas, Baja California Sur. 08.2016 - 06.2017
High School Diploma -
Colegio Interdisciplinario San Agustín
Los Cabos, Baja California Sur. 08.2012 - 07.2015
Skills
Order accuracy
Software
Wondershare Filmora Video Editor
Picture retouching softwares
Interests
Money, progress, knowledge, exploration, peace and harmony
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Room Service Order Taker
Villa La Valencia
04.2023 - Current
Guest Service Agent
Pueblo Bonito Resorts
12.2019 - 06.2020
High School Diploma -
CTUM
08.2016 - 06.2017
High School Diploma -
Colegio Interdisciplinario San Agustín
08.2012 - 07.2015
Hobbies
- Video games.
- Researching topics of personal interest.
- Photography.
- Editing.
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