Anuar Orlando Valdez Perez
Medico Veterinario Zootecnista
Ciudad Obregón, Sonora,Sonora
Summary
Virtual assistant, customer service, and intake specialist, dedicated to improving precision and efficiency through the maintenance and development of administrative and procedural processes. A focused and communicative individual who possesses excellent data entry, time management, and customer service skills. Offering 2 years of experience providing quality administrative support to clients. Experienced in the veterinary field, with certificates and a master's degree in internal medicine in progress.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Intake Specialist
Callcentered
Ciudad Obregon, Sonora
08.2024 - Current
- Offered compassionate and attentive guidance to patients during crisis situations.
- Maintained high levels of accuracy and compliance in data entry,
ensuring all information was correctly entered into the required systems. - Completed intake assessment forms and filed clients' charts.
- Reduced errors in documentation through diligent proofreading before submission, maintaining high standards of quality control throughout the entire intake process.
- Assessed clients' needs and determined eligibility • for intake services.
Virtual Assistant
Overpass
08.2022 - 12.2023
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
- Lead Generation.
- Conducted data entry and verification to ensure data accuracy and completeness.
Customer Care Representative
Teleperformance
06.2021 - 07.2022
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Education
Master in Internal Medicine - Veterinary, Mexico
TECH
México 08.2024 - Current
Medico Veterinario Zootecnista - Veterinary Medicine, Mexico
Instituto Tecnologico De Sonora
Ciudad Obregón, Sonora, Mexico 08.2019 - 08.2024
Skills
Effective communication
undefinedLanguages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Interests
Research
Education
Administrative work
Timeline
Master in Internal Medicine - Veterinary, Mexico
TECH
08.2024 - Current
Intake Specialist
Callcentered
08.2024 - Current
Virtual Assistant
Overpass
08.2022 - 12.2023
Customer Care Representative
Teleperformance
06.2021 - 07.2022
Medico Veterinario Zootecnista - Veterinary Medicine, Mexico
Instituto Tecnologico De Sonora
08.2019 - 08.2024
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