ARACELI MORA MADRIGAL
Guadalajara
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Call Center Representative
Alorica
Tlaquepaque, JL
05.2019 - 06.2022
- Responded to customer calls and emails to answer questions about products and services.
- Processed debit and credit card and electronic check payments.
- Boosted customer service satisfaction ratings through consistent quality control.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered prompt service to prioritize customer needs.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Developed and updated databases to handle customer data.
- Sought ways to improve processes and services provided.
Education
Diploma - General Studies
Marshalltown High School
Marshalltown IA 08.2004 - 07.2007
Skills
Documentation and reporting
Customer support
Typing 160 wpm
Backoffice experience
Spanish/EnglishFluency
Call center operations
Timeline
Call Center Representative
Alorica
05.2019 - 06.2022
Diploma - General Studies
Marshalltown High School
08.2004 - 07.2007