Hi, I’m
Aracely Valles
Nogales, Arizona
Summary
Dynamic leader with proven expertise in team and staff management, honed at Johnny's Grill and in customer service roles at Crate and Barrel and Backcountry. Excelled in enhancing customer engagement and streamlining operations, achieving significant improvements in customer satisfaction and operational efficiency. Skilled in inventory control and adept at fostering positive customer relationships through empathetic interaction and problem resolution.
Overview
2025
years of professional experience
Work History
Johnny's Grill
Restaurant Manager
Job overview
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Crate and Barrel
Customer Service Agent
11.2024 - Current
Backcountry
Customer Service Agent
10.2022 - 11.2024
Job overview
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Education
Instituto Tecnologico De NogalesNogales, Sonora, Mexico
Bachelor Of Business Administration
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
Languages
English
Advanced (C1)
Timeline
Customer Service Agent
Crate and Barrel
11.2024 - Current
Customer Service Agent
Backcountry
10.2022 - 11.2024
Restaurant Manager
Johnny's Grill
Instituto Tecnologico De Nogales
Bachelor Of Business Administration
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