Aram Yair Bandera
SAN YSIDRO
Summary
Customer-focused professional with a track record of effectively handling customer inquiries and complaints. Exceptional communication, problem-solving, and multi-tasking skills enable efficient resolution of customer issues, resulting in high levels of customer satisfaction and repeat business.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer First Clerk
Food4Less
San Diego
04.2021 - 04.2022
- Assisted customers with product selection, queries and complaints in a timely manner.
- Provided accurate information about products and services to customers.
- Performed stock replenishment tasks as required by management team.
- Answered incoming calls from customers seeking assistance or advice on products or services.
- Organized merchandise displays to promote sales of specific items or product lines.
- Resolved customer issues promptly and professionally using problem solving skills.
- Provided guidance and support to new staff members on operational processes within the store.
- Cleaned shelves, counters and tables to maintain organized store.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Baggage Handler
Greyhound
San Diego
01.2021 - 12.2021
- Organized and stowed luggage in appropriate compartments.
- Assisted passengers with their luggage needs. Inspected incoming baggage for hazardous materials and contraband items.
- Responded to customer inquiries about lost baggage.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Ensured that all pieces of luggage are properly tagged before loading them onto the bus.
- Assisted passengers with special needs by providing wheelchairs or other assistance devices.
- Manually lifted heavy suitcases, weighing up to 50 pounds, while loading them onto the bus.
Front Desk Ticket Agent
Greyhound
San Diego
01.2021 - 12.2021
- Greeted customers, answered inquiries and provided assistance with ticket purchases.
- Assisted in resolving customer complaints and inquires in a professional and timely manner.
- Verified customer identity prior to issuing tickets or passes.
- Maintained accurate records of transactions, collected payments and issued receipts.
- Processed cash, check, credit card payments and other forms of payment accurately.
- Ensured compliance with applicable safety regulations when assisting passengers with baggage handling.
- Managed incoming telephone calls professionally, efficiently and courteously.
- Assessed customer needs promptly by listening carefully to their requests or complaints.
- Handled large amounts of money accurately while following security protocols.
- Sold, printed, and issued tickets to customers following all applicable guidelines.
Front Desk Agent
Importaciones JC
Tijuana
06.2017 - 07.2018
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provide information about vehicle importation costs.
Education
M.D. - Clinical
Universidad Xochicalco
Tijuana, B.C. Mexico08-2024
Skills
- Heavy Lifting
- Organization
- Problem-Solving
- Waste disposal
- Hazardous Material Handling
- Cleaning and sanitizing
- Customer Service
- Exceptional time management
- Sweeping and Mopping
- Punctuality
- Research
- Active Learning
Certification
- BLS certification
- ACLS certification
- NRC certified
Languages
Spanish
First Language
English
Advanced (C1)
C1
French
Elementary (A2)
A2
Timeline
Customer First Clerk
Food4Less
04.2021 - 04.2022
Baggage Handler
Greyhound
01.2021 - 12.2021
Front Desk Ticket Agent
Greyhound
01.2021 - 12.2021
Front Desk Agent
Importaciones JC
06.2017 - 07.2018
M.D. - Clinical
Universidad Xochicalco
Similar Profiles
Sonya YreneSonya Yrene
Night Crew Manager at Food4lessNight Crew Manager at Food4less
ALICIA PABLOALICIA PABLO
Front-End Manager at Food4LessFront-End Manager at Food4Less
Daniel RiveraDaniel Rivera
Customer First Manager at Food4lessCustomer First Manager at Food4less