Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Work Availability
Work Preference
Available to start | Fall 2025
Quote
Interests
AdministrativeAssistant
Arantza Zoe Hernández Gutiérrez

Arantza Zoe Hernández Gutiérrez

Puebla City, Puebla

Summary

Dynamic professional with a proven track record in leadership and critical thinking, demonstrated at Teleperformance through effective resolution of complex customer issues. Excelled in teamwork and analytical tasks at Universidad De Las Américas Puebla, enhancing water quality standards. Skilled in Excel and adept at learning new technologies, consistently exceeding quality expectations without compromising health and safety standards.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Wastewater Treatment Plant Intern

Universidad De Las Américas Puebla
08.2024 - Current
  • Conducted physicochemical and biological analysis, including observation, sampling, evaluation, and analysis of water quality parameters.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.

Call Center Representative

Teleperformance
12.2023 - 06.2025
  • Provided customer service in both Spanish and English, resolving customer inquiries and issues efficiently. Utilized computer systems to manage customer information and ensure satisfaction.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.


Housekeeper Supervisor

Southampton Fresh Air Home
06.2024 - 08.2024
  • Supervised housekeeping staff, ensuring high standards of cleanliness and customer satisfaction. Managed inventory and coordinated schedules to optimize team performance.
  • Managed team productivity and workflow to exceed quality standards.

Education

Bachelor’s Degree in Environmental Engineering - Environmental Engineering

Universidad De Las Américas Puebla
12-2025

Skills

  • Teamwork and collaboration
  • Leadership
  • Critical and analytical thinking
  • Organization and commitment
  • Problem-solving skills
  • Proficient in Excel and Office Applications
  • Understanding of SuperPro Basics
  • Health and safety
  • Quick learner

Certification


  • Lean Six Sigma Yellow Belt | 2023

Languages

Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
German
Beginner (A1)

Timeline

Wastewater Treatment Plant Intern

Universidad De Las Américas Puebla
08.2024 - Current

Housekeeper Supervisor

Southampton Fresh Air Home
06.2024 - 08.2024

Call Center Representative

Teleperformance
12.2023 - 06.2025

Bachelor’s Degree in Environmental Engineering - Environmental Engineering

Universidad De Las Américas Puebla

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Internship

Work Location

HybridOn-Site

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsTeam Building / Company RetreatsStock Options / Equity / Profit Sharing

Available to start | Fall 2025

I am available to start my internships in Fall 2025

Quote

Judge a man by his questions rather than his answers.
Voltaire

Interests

Wastewater Treatment Plants

Environmental Projects

Innovation Projects

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Arantza Zoe Hernández Gutiérrez