Arath Garibay López

Department head for Business Analytics LATAM - managed four divisions under Workforce Management's umbrella.

- Payroll Analysis

- Web Development

- Database Management

- Dashboard Design & Reporting

• Led efforts to centralize reporting departments in the region under one cross-functional team (60% growth).
• Implemented project management methodologies to area's workflow - improving development times by up to 50%.
• Standardized reporting tools methodology for measuring KPIs to provide consistent performance tracking and evaluation metrics by creating custom dashboards designs and interfaces suited specifically for customer needs; implemented and deployed regional self-service reporting tools for cross-functional teams.
• Organized over 15 simultaneous ongoing projects, delegating personnel and resources to optimally meet overarching business goals and minimize redundancies.
• Championed a data-driven culture by training team members on best practices for data visualization and storytelling techniques, fostering effective communication of analytical findings.
• Collaborated with IT teams to develop scalable solutions for data storage and processing needs, supporting the growth of analytics capabilities within the organization.
• Mentored junior analysts in the application of statistical methods, elevating their analytical skills and contributing to team success.
• Streamlined data collection processes to enhance accuracy and reduce errors, ensuring high-quality datasets for analysis.

Administering and organizing business analytics' developments for the organization enhancing data accessibility and data-driven decisions; leading activities to enable collaboration and efficient communication across areas.

- Lead standardization efforts in regional developments.

- Creation of report designs focused on UX, empowering organizational identity and brand recognition.

- Handled idea / project generation & implementation.

• Project Cassandra

- Homologous business information tools for internal and external reporting; planning & story-telling centered communications.

- Developed tracker and planner tools for aided visibility

- Set KPIs for technical development areas.

- Widened area's scope from country-wide development to centralized LATAM region developments.

• Project Athena

- Development & impartation of tech-skill courses for all areas focused on passing down knowledge & best practices.

- Leverage knowledge to nurture future business analysts from internal talent.

- Creation of several study programs with accompanying lesson plans, study material & projects.

• Project Aion

- Implementation of resource optimization procedures to reduce usage of capacity storage and resources.

- Creation of development design document for regional developments.

- 45% development time reduction.

- 50% performance optimization (Capacity resource usage reduction).

- 20% memory size reduction.

• Experience managing organizational databases utilizing various systems and solutions to facilitate progress for operational and support areas through careful statistical analysis
• - Developed internal-use Power BI applications
• - Helped in the creation of area-wide UI design parameters focused on UX
• - Continued quality-driven improvements applied to previously established processes resulting in 64% performance optimization
• - Designed administrative presentations highlighting team's efforts and achievements
• - Assisted in the creation and definition of area's workflow

• Experience facilitating call center operations through various analytical methods and statistical scenarios
• - Creating client and area-focused ramp plans
• - Developing forecasting plans for calls, schedules and different KPIs alike whilst elevating the area's technical expertise and quality metrics

• Client focused reporting and real-time analysis for operational success - used for internal development tools
• - Monitoring all site-wide real time activities at once (10+ accounts)
• - Assisted in designing internal dual-organizational structure focused on developing teams with carefully aligned tasks

• Bilingual customer service representative at a global BPO, supporting customers with financial inquiries