Arely Mendoza

Management of Fleet operations:

• Responsible for the distribution of cement and fly ash via truck to internal Ready-mix operations and external customers in Texas, Louisiana, and Colorado with a network of over 200 trucks.
• Responsible for rate negotiations with haulers.
• Responsible for freight payable to haulers Central Region Texas, Louisiana, and Colorado.
• Increase of delivered products maximizing fleet usage combined with lower rates.
• Develop and execute supply chain plan for the region to maintain the level of inventories as needed per sales and production forecast.
• Responsible for ensuring that the entire process of Trucking Logistics is maintained and developed in accordance with the goals of the company.
• Enhanced supply chain efficiency by optimizing shipping schedules and routes.

Functional Expertise:

• Create new and follow up existing KPIs, through analysis and develop of tools and reports related and focused to operations to find improvements, savings and identified potential risks in processes.
• Elaboration of KPI’s to monitor service performance of Carriers.
• Fulfillment of Standard Operation Practices related to logistics operations.
• Liaison between our business branch and other operational departments.
• Streamlined inventory management for reduced waste and improved cost control.
• Improved customer service by reviewing customer needs for new projects. (Windfarms, LNG plants).
• Implemented procedures to reduce demurrage time at customer locations.
• Implemented dispatch procedures to maximize fleet usage.
• Development of cement haulers to maintain partnership with the company.
• Freight Sales to external customers from 3rd party sources with other products with a yearly profit of over $60K taking advantage to keep occupied us fleet.
• Hauler Safety induction and onboarding process.

• Support Logistics with the distribution of cement and fly ash via truck to internal and external customers in Texas and Colorado
• Analyze current processes and create new streamline business processes
• Creation of SOP to standardize processes for Texas and Colorado market, once approved these were shared with other USA regions as a contribution for best practices
• Creation of daily and monthly shipment reports for Colorado and Texas to track deliveries, shipments per carrier, deliveries per origin to track inventory
• Support and implementation of Transportation Management System Tool Blue Yonder
• Aggregate raw materials supply for Ready mix Operation Rio Grande Valley area
• Gypsum and Alternative Fuels for Balcones Plant.
• Reduced order fulfillment times with effective coordination of logistics processes and transportation schedules.

• Supporting the launch of Workforce Management in Queretaro Mexico to provide human capital solutions to Toyota Motor Manufacturing de Guanajuato and to several Tier I and Tier II suppliers
• Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
• Negotiated contracts with key stakeholders, resulting in favorable terms for the company and long-term partnerships.
• Collaborated with cross-functional teams to identify opportunities for product improvement, driving innovation in the company''s offerings.
• Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
• Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
• Streamlined internal processes within the business development department, reducing inefficiencies and increasing productivity among team members.
• Supporting the recruiters team by fullfilling closed to 20 executive positions plus all engineer's to start with the production of Tacoma Truck
• Responsible of creating standard processes for the Workforce Management operation team and aligning these to The Toyota Way
• Responsible of running reports with pivot table and charts of the hiring process of each job position.
• Increased client base by identifying and pursuing new business opportunities through market research and networking.
• Generated revenue growth by developing and executing targeted sales strategies to expand market share.

• Coordinate and review new customer orders/requests and manual data entry of orders, RMA process initiation, tracking and report generation as required
• Coordinate daily with internal and external customers the inventory demand, order fulfillment status, inventory availability, forecasts, and schedules
• Inform customer with quotation / Project status / Order shipping status / Material availability
• Track Inventory to ensure safety stock is covered
• Coordinate with Purchasing and Production the execution on the order in a timely manner
• Monitor fulfillment activity, orders are filled as scheduled, and all shipment discrepancies are researched, addressed, and reported
• Coordinate with carriers and determine the best solution to route orders to maximum service standards and margins when required
• Assist shipping department and receiving functions
• Coordinate with shippers' customer service representatives on exceptions, rush orders and order changes
• Proactively provide problem-resolution for customers, warehouses, and carriers
• Track lost and damaged packages and discrepancies
• Escalate issues to management as appropriate
• Assist outside Sales Rep with on-going Quote / Order Projects
• Orient and redirect a new / potential customer to the correct service line
• Generate and update weekly production reports, internally and Customized to Customer
• Analyze and Report of the workflow between Customers – Company Interaction to re-enforce proper communication
• Develop better channels and procedures to optimize resources towards an improved service and successful results
• Attending B2B business events, representing the company
• Assist with reports that Accounting may request from Purchasing
• Https://www.americanindustriesgroup.com/
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.

• Streamlined office operations by implementing efficient filing systems and managing executive calendars.
• Enhanced communication between departments through proactive coordination of meetings and events.
• Increased productivity with the implementation of digital tools for document management and collaboration.
• Organized travel arrangements, ensuring smooth transitions for executives during business trips.
• Represent the Chairman, attending meetings in the executive's absence, speaking for the executive
• Planning and scheduling meetings, conferences, and teleconferences of the executive
• Support the planning of corporate events
• Provide excellent customer service (to clients and prospects)
• Conserves executive’s time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information
• Maintain solid customer relationships by handling questions and concerns with speed and professionalism
• Advise the immigration process of international clients
• Maintain customer confidence and protect operations by keeping information confidential
• Complete assigned projects of different clients; preparing reports by collecting and analyzing information
• Produce information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics
• Support payable accounts department
• Https://www.americanindustriesgroup.com/blog/story-of-a-chairman-part-iii-breaking-paradigms/

• Participation in the elaboration and execution of fleet cost reduction, efficiency, and maintenance programs
• Preparation of profit reports
• Preparation and supervision of dated reports to assure efficient working capital application
• Participation in operational relationship with external insurance companies
• Deployment and execution of customer relations plans and actions
• Liaison to customers through customer’s operational reports
• Supervision and authorization of fleet repairs.
• Identified key performance indicators, enabling clients to monitor progress towards business objectives.

• Increased client base by identifying and pursuing new business opportunities through market research and networking.
• Customer Service.
• Conducted competitor analysis to identify gaps in the market and capitalize on untapped opportunities.
• Assessed current service needs and calculated product satisfaction levels to make appropriate product and service adjustments.
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.