Arhiadne Gómez García

Supervising 18 telephone agents.

• Reviewing compliance with weekly goals and objectives of agents.
• Personal development and training on products.
• Developing strategies while ensuring service quality.
• Sending and analyzing Excel reports and internal company systems.
• Attending daily and weekly meetings to set objectives.
• Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
• Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
• Proactively identified potential problems before they escalated.
• Salary: $20,000 monthly, English week plus food vouchers and major medical expenses insurance.

• Company Overview: Part of Grupo Posadas, providing hospitality services. Hoteles Fiesta Americana.
• Started as a telemarketing operator, promoted in February 2016 as admin hostess.
• Received a medium number of guests and captured personal data in the internal system (TSW).
• Created Excel reports on the number of guests attended and sales volume.
• Promoted again in January 2017 as a contract verifier.
• Monitored incoming contracts and service agreements for correct pricing and information.
• Ensured timely fulfillment of contractual requirements by closely monitoring progress and addressing potential issues proactively.
• Reduced risk exposure through diligent monitoring and enforcement of contractual obligations.
• Reviewed contract plans and project specifics for thorough understanding.
• Increased operational efficiency through regular audits of existing contracts, identifying opportunities for renegotiation or termination when necessary.
• Job involved weekly travel to different locations in Mexico.
• Final salary: $15,000 plus monthly commissions per contract.

• Worked at the counter selling electrical tools and materials such as pipes for gas, water, electricity, cables, screws, etc.
• Managed inventory, received merchandise, and storage.
• Final salary: $8,000 monthly.

Company Overview: A sports store.

• Performed daily and monthly cash cuts.
• Managed inventory, local and foreign orders, and store supplies.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Supervised 5 people.
• A sports store.
• Final salary: $8,000 plus commissions monthly.