Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
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Ariadna Rivera Hernández

Ariadna Rivera Hernández

Mexico City

Summary

SENIOR BILLING SPECIALIST III AR Business Manager, with more than 10 years of experience in the financial sector in Billing, Trustee, Recovery; Analytical thinking, assertive communication, negotiation and personnel management skills. Self-starter, fast learner, decision making. Throughout work experience, have implemented several improvements in controls that have resulted in faster processes, improving communication and relationships with clients and employees.

Overview

10
10
years of professional experience

Work History

Senior Billing Specialist

Rackspace Mexico
Mexico City
09.2021 - Current
  • Contract analysis, evaluation and approval for Americas accounts.
  • Invoice issuance for AON account.
  • Custom invoices according to client requirements.
  • Conciliation and integration of charges and credits.
  • FTCs processing and approval for LATAM Accounts.
  • Knowledge of Tax regulations for Mexico, Brasil, Peru, El Salvador, Chile and Argentina.
  • Revenue monthly reports to manager.
  • Focused on completing billing cycles and duties which include data entry, auditing (QA), manual invoice generation, invoice uploads, analysis, trouble-shooting, and query resolution.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Inspected, verified and documented quantifiable characteristics of finished goods by comparing against customer specifications and company quality standards.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Updated quality control standards, methods and procedures to meet compliance requirements.

Senior Billing Trigger Specialist

Huawei Technologies Mexico
Mexico City
04.2019 - 09.2021
  • Creation, improvement, review and implementation of Billing reports (Billing, Recovery, Undebt review).
  • Key metrics and SLAS.
  • Attention to inform requests from different accounts signed with company.
  • Monitoring transactions to identify undebt and recovery corresponding to each customer in global account.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Resolved problems, improved operations and provided exceptional service.
  • Special projects (Telefonica, Megacable, Axtel, GTAC)
  • Continuous evaluation of right billing process execution and continuous communication channels with clients of each sub account.
  • Annual and continuous training of business employees, and new employees related to billing process(BTS).
  • Lead, prioritize and direct team to ensure that key metrics are improved.
  • Project implementation: MEGACABLE ODN PROJECT...Base file creation to improve billing and invoicing times in order to optimize response times to customer.
  • Guarantee internal SLAs as well as customer invoices deliveries.
  • Weekly and monthly Revenue reports.
  • Establish new communication channels with client to streamline processes in both directions.
  • Results - Adaptation, implementation and improvement of response times and billing amounts.
  • Drastic decrease in reissues and billing rejections.

Financial Coach

New York Life
Mexico City
08.2018 - 03.2019
  • Financial coaching.
  • Developed and delivered engaging group presentations and one-on-one coaching sessions.
  • Financial statements interpretation.
  • Guided clients through compiling important financial histories and documentation for evaluation.
  • Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
  • Assisted clients in making beneficial and strategic decisions regarding investments, low-cash financing and sourcing overseas partners.
  • Kept client financial plans optimized for current market trends and economic conditions.
  • Researched Tax rules and regulations, interviewed industry experts, constructed financial models, performed sensitivity analyses and compiled final reports to deliver top-notch service to customers.

Recovery and Billing Supervisor // Trustee Manager

Grupo Financiero OFEM
Mexico City
01.2009 - 06.2015
  • Billing and Recovery supervisor.
  • Undebt Review.
  • Key metrics, SLAs, Recovery and revenue reports.
  • Trustee agreement management.
  • Bank account reports to CFOs.
  • Training of business employees.
  • Personnel supervising.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.

Education

BD Business Enterprises - Business Administration

Universidad Del Valle De Mexico
Mexico City

Skills

  • Flexible and Adaptable
  • Flexible & Adaptable
  • Collaboration
  • Conflict Resolution
  • Quality Processes
  • Budget Preparation
  • Final Product Approvals
  • Inspection Processes

Additional Information

  • EXCEL High
  • SAP
  • Oracle
  • Financial Statements analysis.
  • Internal Control
  • Training
  • Effective communication
  • Clients communication.

Languages

English
Advanced (C1)
French
Elementary (A2)

Timeline

Senior Billing Specialist

Rackspace Mexico
09.2021 - Current

Senior Billing Trigger Specialist

Huawei Technologies Mexico
04.2019 - 09.2021

Financial Coach

New York Life
08.2018 - 03.2019

Recovery and Billing Supervisor // Trustee Manager

Grupo Financiero OFEM
01.2009 - 06.2015

BD Business Enterprises - Business Administration

Universidad Del Valle De Mexico

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Ariadna Rivera Hernández