Sales & Operations Manager
LegalBrave
- Company Overview: Tech Startup providing legal subscriptions to SMEs and individuals
- I have been integral to the company's inception, leading to the successful acquisition of over 3,000 clients and achieving an impressive c.$500k USD in Annual Recurring Revenue
- Enhanced my commercial and leadership skills by reporting directly to the CEO and the Board of Directors on a weekly basis
- I was responsible for overseeing all sales activities and emerged as a key figure in customer retention and service
- Led the creation of the sales team from the ground up, managing 10+ sales agents (talent acquisition and retention, management of goals and incentives, training, and monitoring of all sales activities)
- Key contributor to the development and adoption of Salesforce CRM from scratch as the main tool for business operations (sales and service), as well as Amazon Voice Call and other satellite applications, gaining a deep understanding of the value digital tools bring to businesses
- Demonstrated expertise in sales with a strong commercial capacity proven in both customer acquisition and retention in the sale of subscription and technological services
- Under my leadership, my team consistently met and exceeded monthly objectives, encompassing sales targets, customer retention, and recovery initiatives, demonstrating effective team management and strategic execution
- Essential support in the creation and management of the US lawyer network, quality controls, and ensuring the success of the relationship
- Tech Startup providing legal subscriptions to SMEs and individuals
