ARIANA GUERRA
Ciudad de México,Mexico
Summary
Dedicated and reliable professional with background in customer service. Demonstrates clear communication skills and a positive, approachable demeanour. Holds a Food Hygiene Certificate and is highly responsible, ensuring high standards of service. Committed to delivering exceptional customer experiences and seeking opportunities to further develop within the hospitality industry.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Waiter bartender
La Vida Bebe Despacio
Mexico City, México
02.2018 - 09.2019
- Prepared hot and cold beverages for customers' satisfaction.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
Catering worker
Mavellee Weddings
Cancún, Quintana Roo
12.2019 - 05.2021
- Delivered exceptional customer service, resolving any issues promptly.
- Upheld hygiene standards, resulting in optimal food safety conditions.
- Prioritised tasks during whole events to ensure smooth operations.
- Delivered food and drinks from kitchen to all the guests to meet timely expectations..
- Checked frequently on guest needs and retrieved items, filled beverages.
- Supported other team members during busy periods ensuring efficient operations.
- Enforced consistent compliance with HACCP and Covid-19 protocols to reduce health risks.
Hostess
Restaurant Don José
Estado de México, México
11.2021 - 04.2023
- Liaised with event coordinators during special events for seamless execution of duties.
- Kept abreast with daily specials or changes in the menu to provide accurate information to guests.
- Escorted guests to their tables, providing detailed menu information when needed.
- Took telephone bookings accurately, reducing chances of double booking or errors.
- Provided discreet, unobtrusive service during private functions ensuring client privacy.
Catering staff member
Ajolotius
Mexico City, Mexico
06.2023 - Current
- Communicated effectively with all team members, promoting a harmonious work atmosphere.
- Demonstrated excellent team working skills, high-pressure situations during busy periods.
- Prioritised tasks efficiently during peak hours.
Education
Bachelor of Arts - DESIGN, ANIMATION AND DIGITAL ART
Universidad Tecnológica de México
Mexico City 08.2019 - 08.2022
Skills
- Clear communication
- Customer Service
- Barista experience
- Highly responsible and reliable
- Positive and approachable
- Food Hygiene Certificate
Languages
Spanish
Native
English
Upper intermediate
Timeline
Catering staff member
Ajolotius
06.2023 - Current
Hostess
Restaurant Don José
11.2021 - 04.2023
Catering worker
Mavellee Weddings
12.2019 - 05.2021
Bachelor of Arts - DESIGN, ANIMATION AND DIGITAL ART
Universidad Tecnológica de México
08.2019 - 08.2022
Waiter bartender
La Vida Bebe Despacio
02.2018 - 09.2019
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