Ariana Moreno Gonzalez
Sea Logistics Customer Care Specialist
Tijuana
Summary
Dynamic customer service professional with a proven track record at Kuehne + Nagel, excelling in customer satisfaction and loyalty.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Sea Logistics Customer Care Specialist
Kuehne + Nagel
12.2024 - Current
- Reduced customer complaints to 0 by efficiently resolving issues through effective communication and problem-solving skills.
- Improved Business Activity Monitor (BAM) from 75% to 98%
- Developed strong relationships with clients, leading to customer increased loyalty and triple order volume.
Road Logistics Customer Service Specialist
Kuehne + Nagel
09.2021 - 12.2024
- Trained staff on operating procedures and company services.
- Worked on quotations for new lanes and spot shipments.
- Improved Operational KPI´s from 65% to 95%
Education
Bachelor of International Business -
UABC
Baja California, Mexico 05.2001 -
Skills
Customer service excellence
Reporting and data analysis
Excel
CoreLOG (Power user)
Quotations
Timeline
Sea Logistics Customer Care Specialist
Kuehne + Nagel
12.2024 - Current
Road Logistics Customer Service Specialist
Kuehne + Nagel
09.2021 - 12.2024
Bachelor of International Business -
UABC
05.2001 -
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