MS Office/IOs
Expert in planning and implementing communication, public relations and digital marketing/social media brand strategies focused on customer retention and prospecting while driving revenue, sales and optimizing budgets. Goal-oriented content marketing specialist sensitive to the social media landscape. Over 15 years' solid experience in the retail, beauty, luxury, lifestyle and recently banking industries. Business approach with leadership analytical proven abilities. Worked closely with global managers, operational departments and multidisciplinary agencies to ensure brand was effectively penetrating international markets to exceed KPI. Talented in identifying and capitalizing on emerging market trends, revenue opportunities. Developed and executed processes for new creation Marketing areas. Agile work in fast-paced environments with tight deadlines. Led teams up to 11 people.
Developed, supervised and executed digital media ad campaigns planning and implementation in Meta, TikTok, Google for the Crédito y Cobranza and BIG Empresarial Banco Azteca's BU. Digital marketing annual planning and budget management. Overall digital performance assessment and campaigns/SEM optimization analysis vs KPI. Audiences generation in alliance with BI for customer retention and potential acquisition. Marketing automation (CRM-Mailing) content and segmentation strategy planning and implementation for Elektra. Elektra e-commerce, social media channels and newsletter digital content assessment, planning and revamp strategy. Digital marketing, design and social media agency management.
Implemented communication/content, social media and influencer marketing strategies aimed to improve the brand's digital presence and reputation across social media channels in order to meet commercial goals. Supervised social media operation. Established customer support communication and processes. In store activations with social media amplification. Crisis management.
IM, Digital Marketing and PR regional strategies development aligned to stakeholders and local retailers needs in alliance with local fashion houses. Regional Marketing plan execution and third parties briefing: photoshoots, local campaigns, in store events and commercial activities coordination. Luxury Fragrances: Gucci, Lacoste, Calvin Klein, Hugo BOSS, Marc Jacobs, Tiffany & Co. and Burberry; Consumer Brands: Max Factor and Covergirl for Peru, Panama, Costa Rica, Colombia.
Annual budget management for the region. Liaised with sales, e-commerce and external digital teams to meet commercial goals. Retail oriented PR strategies to drive sales, increase reach and engagement through their social media and e-commerce to ensure costumer growth. In-house Influencer Marketing SOW development, processes and own database.
Implemented PR and Digital aligned with global brand strategies focused on commercial goals, KPI and ROI objectives to increase both awareness and drive sales. Supervised digital paid media campaigns implementation in social media and programmatic platforms to meet any stage funnel KPI. Events coordination and production for the entire company portfolio (50) in alliance with local retailers, third parties and boutiques. Business partners (Liverpool, El Palacio de Hierro, Sears) support to meet commercial needs such as in-store events and manage stock priorities to increase store traffic while strengthening stakeholders relations.
Strategic Media & Marketing Planning
MS Office/IOs
Adobe Analyics
Google Analytics
Facebook Ads
Google Ads/DV360
TikTok for Business
HypeAuditor/Tagger Media