Arianna Rodriguez Salinas
Floor Manager
Guadalajara
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Operations Manager
AB&TS
Guadalajara, Mexico
04.2022 - Current
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Analyzed and reported on key performance metrics to senior management.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Mitigated business risks by working closely with staff members and assessing performance.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced operational risks while organizing data to forecast performance trends.
- Reported issues to higher management with great detail.
Operations Manager
AB&TS
Guadalupe, Nuevo Leon, Mexico
06.2020 - 03.2022
- Managing staff, maintaining smooth daily operations, communicating with key stakeholders, developing and managing projects, and hiring and training staff.
- Process Improvements: created and implemented processes to improve operational efficiencies like stakeholders manuals such as Floor manager, Team Leader, Quality Assurance, and Quality control.
- Change Management: Restructured staff, developed employee training programs, and coached individuals and groups on company best practices.
- Monitored key performance indicators (KPIs) to evaluate the agent´s proficiency in the business and made informed decisions to optimize profitability.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Mentored team members to enhance professional development and accountability in workplace.
- Evaluated team and employee performance in order to develop and implement effective corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Launched quality assurance practices for each phase of development
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Detailing shop manager
KIA Dearlership-Willis Deluxe Detailing
Cartersville, GA, USA
02.2019 - 12.2019
- Operations Management: Oversee the day-to-day operations of the detailing shop, ensuring smooth and efficient workflow. This involves scheduling appointments with supplies provider, CEO-employer, dealership stakeholders, trainees, and employees. Managed resources and coordinated with staff to ensure the timely completion of detailing services.
- Staff Management: Recruited, trained, and supervised detailing technicians and supported staff. Provided guidance and coaching to improve their skills and performance. Conducted regular performance evaluations and addressed any issues or concerns that may arise.
- Customer Service: Handled customer inquiries, resolved complaints, and addressed issues to maintain customer satisfaction. Developed and implemented strategies to enhance customer experience and loyalty.
- Inventory and Equipment Management: Ensured an adequate supply of detailing products, tools, and equipment. Monitored inventory levels, placed orders for necessary supplies, and maintained equipment in good working condition. Implemented efficient inventory management practices to minimize waste and control costs.
- Quality Assurance: Maintained high-quality standards for detailing services. Developed and enforced standard operating procedures (SOPs) to ensure consistent and thorough detailing work. Conducted regular inspections to monitor the quality of work performed by detailing technicians.
Education
Pedagogy - Humanities
UANL
San Nicolás de los Garza, NLE 08.2003 - 06.2008
High School Diploma - Social Studies
Preparatoria #8 UANL
Guadalupe, NLE 08.2001 - 06.2003
Skills
Work flow planning
undefinedTimeline
Operations Manager
AB&TS
04.2022 - Current
Operations Manager
AB&TS
06.2020 - 03.2022
Detailing shop manager
KIA Dearlership-Willis Deluxe Detailing
02.2019 - 12.2019
Pedagogy - Humanities
UANL
08.2003 - 06.2008
High School Diploma - Social Studies
Preparatoria #8 UANL
08.2001 - 06.2003
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