Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager
Ariel Hernandez

Ariel Hernandez

San Ysidro, California

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

17
17
years of professional experience
9
9
years of post-secondary education
2
2
Languages

Work History

General Manager

Audiotronica, Inc. Dba Guitar Choice
Chula Vista, California
10.2008 - 01.2022
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Identified trends in customer marketplaces to develop valuable solutions.

Floor Associate

Guitar Market
Tijuana, BC
06.2007 - 08.2008
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Effectively located merchandise across various stores to address customer needs.
  • Increased sales and customer satisfaction through personalized servicing.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.

Phone Agent B2B

MDI
National City, California
03.2005 - 05.2007
  • Worked with customers to understand needs and provide excellent service.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Handled Number calls per day to address customer inquiries and concerns.

Education

Certificate Of Completion -

Colegio De Bachilleres
Tijuana, B.C. Mexico
08.1997 - 07.2000

N/A - Language Interpretation And Translation

UABC
Tijuana, B.C. Mexico
08.2002 - 07.2008

GED -

Chula Vista Adult School
3rd Ave. Chula Vista, Ca
07.2000 - 12.2000

Skills

Sales trends

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Timeline

General Manager

Audiotronica, Inc. Dba Guitar Choice
10.2008 - 01.2022

Floor Associate

Guitar Market
06.2007 - 08.2008

Phone Agent B2B

MDI
03.2005 - 05.2007

N/A - Language Interpretation And Translation

UABC
08.2002 - 07.2008

GED -

Chula Vista Adult School
07.2000 - 12.2000

Certificate Of Completion -

Colegio De Bachilleres
08.1997 - 07.2000

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Ariel Hernandez