Ariel Hernandez
San Ysidro, California
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
17
17
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
General Manager
Audiotronica, Inc. Dba Guitar Choice
Chula Vista, California
10.2008 - 01.2022
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Developed and maintained relationships with customers and suppliers through account development.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Evaluated suppliers to maintain cost controls and improve operations.
- Identified trends in customer marketplaces to develop valuable solutions.
Floor Associate
Guitar Market
Tijuana, BC
06.2007 - 08.2008
- Greeted customers, helped locate merchandise and suggested suitable options.
- Informed customers of current store promotions to encourage additional sales purchases.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Effectively located merchandise across various stores to address customer needs.
- Increased sales and customer satisfaction through personalized servicing.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Phone Agent B2B
MDI
National City, California
03.2005 - 05.2007
- Worked with customers to understand needs and provide excellent service.
- Maintained excellent attendance record, consistently arriving to work on time.
- Maintained energy and enthusiasm in fast-paced environment.
- Handled Number calls per day to address customer inquiries and concerns.
Education
Certificate Of Completion -
Colegio De Bachilleres
Tijuana, B.C. Mexico 08.1997 - 07.2000
N/A - Language Interpretation And Translation
UABC
Tijuana, B.C. Mexico 08.2002 - 07.2008
GED -
Chula Vista Adult School
3rd Ave. Chula Vista, Ca 07.2000 - 12.2000
Skills
Sales trends
Relationship building
Cash register operation
Multi-tasking strength
Shipment processing
Upselling
Problem-solving skills
Client Service
Merchandising understanding
Client account management
Efficient multi-tasker
Verbal and written communication
Timeline
General Manager
Audiotronica, Inc. Dba Guitar Choice
10.2008 - 01.2022
Floor Associate
Guitar Market
06.2007 - 08.2008
Phone Agent B2B
MDI
03.2005 - 05.2007
N/A - Language Interpretation And Translation
UABC
08.2002 - 07.2008
GED -
Chula Vista Adult School
07.2000 - 12.2000
Certificate Of Completion -
Colegio De Bachilleres
08.1997 - 07.2000