Ariel Rosas Garcia
Tijuana,BCN
Summary
Dynamic QA professional with a proven track record at Vervent, excelling in customer service and account management. Known for leveraging critical thinking and emotional intelligence to resolve inquiries efficiently and streamline processes, enhancing team cohesion and customer satisfaction. Proficient in multiple LMS platforms, with experience leading training initiatives for new agents to ensure compliance, accuracy, and confident onboarding. Additionally supported the Complaint Management team, contributing to issue resolution and service improvement efforts
Overview
4
4
years of professional experience
Work History
QA Agent
Vervent
Tijuana, Baja California, Mexico
09.2022 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Managed customer accounts using various LMS software to ensure accurate data entry and updates.
- Coordinated communication between compliance and internal teams to streamline processes.
- Assisted in training new agents on company policies and procedures for effective onboarding.
Account Service Representative
Vervent
Tijuana, Baja California, Mexico
06.2021 - 09.2022
- Assisted customers in resolving inquiries and concerns to enhance satisfaction.
- Managed account information updates to ensure accuracy and compliance with company standards.
- Supported new team members by guiding them through training and procedures to ensure a confident start.
- Provided exceptional support by resolving customer inquiries.
Education
Core 40 Diploma -
R. Nelson High School
Fort Wayne, IN06-2009
Skills
- Critical thinking skills
- Positive attitude
- Customer service and care
- Team cohesion
- Eloquence
- Emotionally intelligent
- Proficient
- Manage different account management systems
- Adaptable
Timeline
QA Agent
Vervent
09.2022 - Current
Account Service Representative
Vervent
06.2021 - 09.2022
Core 40 Diploma -
R. Nelson High School