Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Ari Guillermo Flores Reyes

Phone Agent
Puebla

Summary

Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Innovative Call Center Representative with 1 year of experience providing excellent support to clients while building rapport. Adept in implementing problem-solving techniques for customer complaints and handling high call volume. Successful at maintaining high customer satisfaction ratings through friendly demeanor and assistance with additional customer questions. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
year of professional experience
2
2
years of post-secondary education
1
1
Language

Work History

Customer Service Phone Agent

Alorica
Puebla
01.2022 - Current
  • Responded to customer comments and questions via LiveChat during shifts.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Approved and terminated customer contracts upon request.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Responded to customer calls and emails to answer questions about products and services.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

High School Diploma -

Preparatoria Digital MX
Puebla
03.2020 - 08.2022

Skills

Call center operations

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Interests

Economics

Software

Workout

Timeline

Customer Service Phone Agent

Alorica
01.2022 - Current

High School Diploma -

Preparatoria Digital MX
03.2020 - 08.2022
Ari Guillermo Flores ReyesPhone Agent