Ari Ramon Hernandez Ortega
Ciudad Acuña, Coahuila
Summary
Logistics and Transportation Analyst / Customer Service Representative with 5+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
Overview
6
6
years of professional experience
Work History
Customer Excellence Representative
Bendix Commercial Vehicle Systems
Ciudad Acuña, Coahuila, Mexico
06.2020 - 06.2024
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Perform Root Cause Analysis and define permanent corrective actions to resolve order fulfillment errors,
- Track delivery and demand according to customer portals.
- Immediately communicate non-compliance with products and processes to the Managers with responsibility and authority for corrective action.
- Review customer demand on a weekly basis.
- Make Sales Orders for shipments.
- Perform demand analysis based on EDI.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
- Work with the pricing team for quotes and special requests.
- Prototype orders
- Notification to client of engineering changes (MCR, CR, PPAP)
- Manage returns to customers, debit notes and parts replacement on time.
- Inventory control.
Transportation Analyst
XPO Logistics
Ciudad Acuña, Coahuila, Mexico
01.2019 - 05.2020
- Deliver operational excellence to customers, carriers and suppliers.
- Answer incoming calls and make outbound calls ensuring outstanding customer service.
- Schedule appointments via phone, email and company website.
- Provide timely and accurate shipment information to carriers.
- Audit load information for accuracy and completion.
- Complete customer, carrier and supplier requests with a sense of urgency.
- Track and trace shipments in a timely manner to best serve our customers.
- Enter shipment data ensuring a commitment to quality and accuracy.
- Maintain trusting relationships with suppliers, customers, and colleagues
Operations Specialist
Trans Expedite Inc
Ciudad Acuña, Coahuila, Mexico
01.2018 - 01.2019
- Track and Trace international shipments from overseas and provide updates internally.
- Expedite and rectify any delays with inbound Fed Ex Shipments.
- Provide Customs Brokers with any missing documents.
- Gather all BOM information for US Customs BOM to send to consultant for USMCA approval.
- Create USMCA Certificates based on consultant feedback to submit to Customers as requested.
- Obtain Spot Rate Quotes for expedited air shipments.
- Provide Spot Rate quotes to requestor for Freight PO from Customer or internal approval.
- Collect annual CTPAT forms from 3rd party providers.
- Other duties as deemed necessary by leadership.
- Prepare invoices and shipping documents for US and Mexican customs.
Education
Bachelors Degree - International Commerce And Customs
Universidad Vizcaya De Las Americas
Ciudad Acuña, Mexico08.2018
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- SAP
- Third Party Logistics
- International Logistics
- Multitasking Abilities
- Analytical Thinking
- Problem-Solving
- Time Management
Timeline
Customer Excellence Representative
Bendix Commercial Vehicle Systems
06.2020 - 06.2024
Transportation Analyst
XPO Logistics
01.2019 - 05.2020
Operations Specialist
Trans Expedite Inc
01.2018 - 01.2019
Bachelors Degree - International Commerce And Customs
Universidad Vizcaya De Las Americas