Summary

Overview

Work History

Education

Skills

Interests

hobbies

Timeline

Armando Cabrero Alvarez

Technical Support Agent

San Luis Potosí,San Luis Potosí

Summary

Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert INav3 and ICOMMS user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.

Overview

3

3

Languages

Work History

Technical Support Agent

Cox Communications

San luis Potosi, San Luis Potosi

01.2021 - Current

Patched software and installed new versions to eliminate security problems and protect data.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Wrote and reviewed tickets to request maintenance to various types of equipment.
Resolved issues with systems, hardware and telephones quickly and accurately.
Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Education

Bachelor of Science - Computer Software And Media Applications

UNID

Av. Real De Lomas No. 1025-6, 7, 8 Y 9 Col, Lomas

09.2020 - Current

Skills

Desktop support

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Interests

Chess

Lenguages

Learning overall

hobbies

Im a big chess fan, since I was 6 I played it, being in a few chess tournaments as a kid.

In my spear time I choose between learning German and studying chess

Timeline

Technical Support Agent

Cox Communications

01.2021 - Current

Bachelor of Science - Computer Software And Media Applications

UNID

09.2020 - Current