Chess
Armando Cabrero Alvarez
Technical Support Agent
San Luis Potosí,San Luis Potosí
Summary
Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert INav3 and ICOMMS user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.
Overview
3
3
Languages
Work History
Technical Support Agent
Cox Communications
San luis Potosi, San Luis Potosi
01.2021 - Current
- Patched software and installed new versions to eliminate security problems and protect data.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Education
Bachelor of Science - Computer Software And Media Applications
UNID
Av. Real De Lomas No. 1025-6, 7, 8 Y 9 Col, Lomas 09.2020 - Current
Skills
Desktop support
Application support
Customer service expert
Windows 10
Technical Support
Interests
Lenguages
Learning overall
hobbies
Im a big chess fan, since I was 6 I played it, being in a few chess tournaments as a kid.
In my spear time I choose between learning German and studying chess
Timeline
Technical Support Agent
Cox Communications
01.2021 - Current
Bachelor of Science - Computer Software And Media Applications
UNID
09.2020 - Current