Armando Flores
Tijuana
Summary
Dynamic customer service professional with proven expertise at CCSI in customer relationship management and collections. Skilled in negotiating payment plans and enhancing customer satisfaction, I effectively resolved account delinquencies, ensuring timely payments. My strong communication abilities and commitment to service excellence drive successful outcomes in customer account servicing.
Caring and compassionate Nursing Assistant provides thorough clinical, customer service and communication skills. Adaptable to quickly learn new concepts and skills.
Overview
3
3
years of professional experience
Work History
Costumer service
CCSI
Tijuana BC
09.2023 - Current
- Provided customer service regarding inquiries about services provided.
- Managed staff scheduling, payroll, and customer service duties.
- Provided customer service by answering inquiries from customers.
- Provided customer service and support to existing accounts.
Collections Agent
ACCSI
Tijuana
07.2022 - Current
- Managed inbound and outbound calls to collect outstanding payments.
- Negotiated payment plans with clients to resolve account delinquencies.
- Documented account status updates in the collections management system.
- Contacted customers and explained debt management to encourage timely debt payments.
Education
Western HS
Anaheim , CASkills
Costumer service medical appointment
Put my self in there spot is sounds frustrated
Always try to calm the consumer down so it wound escalate
Solve the problem if asked for a supervisor
Languages
Spanish
First Language
English
Intermediate (B1)
B1
Timeline
Costumer service
CCSI
09.2023 - Current
Collections Agent
ACCSI
07.2022 - Current
Western HS