Sports
Armando Sampayo Carro
Operations Analyst
Naucalpan de Juárez
Summary
Proficient Operations Analyst with 4+ years of insight managing complex operational needs across multiple geographies world wide. Thoroughly manages customer data, expertly applying problem resolution via audits and troubleshooting. Expertly applies knowledge to optimize quality control and data retention.
Operations professional prepared for this role with strong analytical skills and strategic mindset. Demonstrated ability to streamline processes, optimize resources, and enhance operational efficiency. Strong focus on team collaboration and adaptability to changing needs. Expertise in data analysis, project management, and problem-solving, ensuring reliable and impactful performance.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Operations Analyst
Arrivia
07.2021 - 07.2025
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Strengthened communication between departments, facilitating a seamless flow of information for faster decision-making processes.
- Assisted in the development of operational policies and procedures that aligned with organizational goals and objectives.
- Exhibited strong analytical skills when reviewing financial reports, leading to valuable insights for budget allocation decisions.
- Created and managed operational databases to store and track data and maintain accurate information.
Elite Customer Service Supervisor
Arrivia
03.2020 - 07.2021
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Reduced revenue loss within the company through active coaching while ensuring KPIs were met on a month-to-month basis.
Sales & Service Supervisor
Arrivia
03.2019 - 03.2020
- Developed a high-performing sales team through effective coaching, mentoring, and performance management.
- Facilitated collaboration among team members by promoting open communication channels and providing ongoing feedback.
- Enhanced customer satisfaction rates by delivering exceptional service and promptly addressing concerns.
- Established clear communication channels between sales and service departments to ensure seamless coordination in meeting customer needs.
- Maximized profitability by analyzing sales trends and adjusting pricing strategies accordingly.
Travel Sales Agent / Sales Team Leader
Arrivia
05.2015 - 03.2019
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Achieved top performer status within the company due to consistent high sales numbers.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Explained features and advantages of specific travel-related products that would best serve a client.
- Boosted sales performance by implementing effective team training and coaching strategies.
- Mentored junior team members to develop their sales and service skills.
VIP Sales Representative
Hotel Dynamics / Legendary Vacaction Club
12.2013 - 05.2015
- Developed and maintained strong relationships with clients to ensure repeat bookings and referrals.
- Increased revenue through the upselling of travel packages, insurance policies, and additional services.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for VIP clients ensuring client and company satisfacion.
Sales
Sykes Enterprises/Resortcom International
10.2011 - 05.2013
Education
Diploma -
Lakewood High School
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Lakewood Middle School
Skills
Data analysis
Multitasking
Analytical skills
Time management abilities
Problem-solving aptitude
Root-cause analysis
Reporting skills
Workflow optimization
Teamwork and collaboration
Problem-solving abilities
Microsoft Excel
Microsoft Office
Adaptability
Habilidades
- Desarrollo de seguimientos y procesos de trabajo con distintos departamentos internos y externos.
- Comunicación asertiva y experiencia excepcional en servicio al cliente y ventas.
- Proactividad, análisis y resolución de problemas
- Liderazgo de equipos de trabajo y supervisión de personal.
- Orientación al logro de resultados
- Gusto por el trabajo en equipo.
- Toma de decisiones.
Accomplishments
- Used Microsoft Excel to develop KPI tracking, Sales tracking, Personnel tracking as well as other different type of workbooks depending on the line of business/department.
- Collaborated with team of 20+ stake holders to ensure success in several system/platform migrations in the last two years.
- Coordinated successful up-skilling/training for over 250 agents across multiple geographies and departments to ensure most up to date procedures are known and implemented.
- Supervised team of 15+ staff members and successfully over achieved monthly KPIs month over month and annually over the course of two years.
Interests
Technology
Software
Data Analysis
Timeline
Operations Analyst
Arrivia
07.2021 - 07.2025
Elite Customer Service Supervisor
Arrivia
03.2020 - 07.2021
Sales & Service Supervisor
Arrivia
03.2019 - 03.2020
Travel Sales Agent / Sales Team Leader
Arrivia
05.2015 - 03.2019
VIP Sales Representative
Hotel Dynamics / Legendary Vacaction Club
12.2013 - 05.2015
Sales
Sykes Enterprises/Resortcom International
10.2011 - 05.2013
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Lakewood Middle School
Diploma -
Lakewood High School
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