Armando Israel Martinez Galvan

As a customer service representative, my primary responsibility is to assist customers with any questions they may have about their accounts, delivery status, or any logistic problems they encounter with their shipments. I also provide information on self-service subscription promotions, answer inquiries about the company's services, help navigate website issues, and address billing concerns. In addition, I work as a retention agent to help retain customers by providing solutions to their queries and ensuring their overall satisfaction.

Daily activities

• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Promptly responded to inquiries and requests from prospective customers.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Skilled at working independently and collaboratively in a team environment.

In my role, I focus on helping customers with technical support and offering guidance as a customer service representative for HughesNet internet satellite services. I provide assistance to customers in both Spanish and English, addressing their inquiries about their accounts and troubleshooting any issues related to their internet satellite services. Additionally, I offer support in upgrading services and educating customers on managing their data effectively. It is my responsibility to ensure that customers receive the help they need in a clear and friendly manner.

Daily activities

• Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
• Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions
• troubleshooted internet signal by preforming ka knowledge articles
• Interacted with the customer and Performing step-by-step troubleshooting guidelines for a fully operational system
• Overall providing technical follow-ups to clients all over the states providing a five-star service for HughesNet also mentoring

My time at Atos working with RTS McDonald's has been very rewarding. I have learned important skills by carefully following KV's instructions on setting up and fixing equipment. These skills have enabled me to help store owners and McDonald's staff effectively with equipment troubleshooting and installation. This job has provided me with valuable experience that I will carry forward into future endeavors.

Daily activities

• Contributed to the development of preventive maintenance schedules, leading to a decrease in unexpected breakdowns.
• Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
• Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
• Inspected, evaluated and calibrated electrical and mechanical systems and components.
• Demonstrated to customers proper methods for operating equipment after it had been installed.
• Researched and implemented new technologies and equipment.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Applied critical thinking and research to address complex issues.
• Increased customer satisfaction with prompt and knowledgeable support for various technical issues.

During my time at Global Telesourcing, I learned valuable sales techniques that have helped me improve my skills. I gained knowledge on when to effectively close a sale and how to better understand customer needs. This experience has given me the ability and confidence to successfully close deals when customers show interest in the product.

daily activities

• Developed strong relationships with clients through excellent customer service and regular followups.
• Enhanced product knowledge through continuous training and professional development opportunities.
• Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
• Increased sales revenue by consistently meeting and exceeding sales targets.
• Negotiated contracts with prospective clients, helping to secure long-term business partnerships.