Armida Aguilar

*Pharmacy Outbound Representative*

- Call pharmacies to request medication refills on behalf of members

- Contact patients to inform them of refill availability

- Coordinate pickup or delivery arrangements with patients

- Resolve any issues or concerns related to medication refills

- Provide exceptional customer service to patients and pharmacies

• Managed accounts by contacting customers for overdue payments.
• Resolved customer inquiries regarding billing and payment issues.
• Utilized collection software to track account status and updates.
• Maintained accurate records of customer interactions and payment agreements.
• Processed payments and updated account information promptly.
• Educated customers on available payment options and plans.

• - Conduct phone surveys with Kaiser Permanente members to gather feedback on medical service experiences
• - Ask questions about quality of care
• - Document member responses accurately and thoroughly
• - Meet survey completion goals and quality standards