Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Arnoldo Perez

Nuevo Leon

Summary

Industrial mechatronics engineer with more than six years of experience in the area of technical service in the industry metrology, focused on monitoring customers, post-sale services, carrying out installation projects for coordinate measuring machines (CMM).

Providing valuable experience to in the area of customer service

Overview

7
7
years of professional experience
1
1
Certification

Work History

Field Service Engineer

Carl Zeiss Mexico
03.2022 - Current
  • Performed onsite installation, modification and maintenance of systems and equipment.
  • Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
  • Repaired and calibrated systems and equipment post-installation.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
  • Identified problems and potential risks, coordinating appropriate corrective action.
  • Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
  • Tested equipment performance and demonstrated operation and servicing of equipment to customer.
  • Maintained tools and equipment, parts inventory and library of machine manuals.
  • Managed administrative tasks such as maintaining customer service logs and internal service records.
  • Tested equipment performance and demonstrated operation and servicing best practices.
  • Facilitated communication between office personnel, subcontractors and customers.

Field Service Engineer

CMM-Mexico
04.2016 - 03.2022
  • Performed onsite installation, modification and maintenance of systems and equipment.
  • Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
  • Repaired and calibrated systems and equipment post-installation.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
  • Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
  • Tested equipment performance and demonstrated operation and servicing of equipment to customer.
  • Managed administrative tasks such as maintaining customer service logs and internal service records.
  • Maintained tools and equipment, parts inventory and library of machine manuals.
  • Facilitated communication between office personnel, subcontractors and customers.
  • Investigated and troubleshot product service issues weekly.

Education

Bachelor of Technology - Aeronautical Engineering Technologies

Tec Blue Aviation
02.2020

Ph.D. - Industrial Engineering

Universidad Tecnologica Mariano Escobedo
Monterrey Nuevo Leon
06.2016

Skills

  • Service Contracts
  • Solution Development
  • Fastener Application
  • Customer Service
  • Customer Management
  • Electronic Engineer Technology
  • Mechanical Troubleshooting
  • Technical Support
  • Preventive Maintenance
  • Equipment Calibration
  • Corrective Actions
  • Instrumentation Maintenance
  • Telephone Support
  • Components Assembly
  • Troubleshooting and Repair
  • Diagnostic Software
  • Calibration

Certification

  • Training - GK1 HAM PRO II (mechanics, C99 electronics, safety, acceptance) in Oberkochen.
  • Training - CALENO (mechanics, SC2020 electronics, safety) in Oberkochen.
  • Training - GK1 CONTURA (mechanics, C99 electronics, safety, acceptance) in Mexico.

Languages

Spanish
Bilingual or Proficient (C2)
English
Intermediate (B1)

Timeline

Field Service Engineer

Carl Zeiss Mexico
03.2022 - Current

Field Service Engineer

CMM-Mexico
04.2016 - 03.2022

Bachelor of Technology - Aeronautical Engineering Technologies

Tec Blue Aviation

Ph.D. - Industrial Engineering

Universidad Tecnologica Mariano Escobedo

Similar Profiles

CREATE PROFILE
Arnoldo Perez