Arnulfo Michel GONZÁLEZ VANDERHAGHEN
Test Manager / Senior Business Analyst / Automation, Performance And User Acceptance Tester
Tlaquepaque
Summary
Dynamic Test Manager with over 20 years of experience leading diverse projects through a results-oriented and dedicated approach. Expertise in managing all facets of planning, testing, and documentation ensures high-quality outcomes and streamlined processes. Proven track record of fostering collaboration among cross-functional teams to drive project success and enhance productivity. Committed to continuous improvement and leveraging innovative strategies to exceed organizational goals.
Overview
29
29
years of professional experience
13
13
Certifications
3
3
Languages
Work History
Automation & UAT Test Lead /Senior Business Analyst
INTERNATIONAL BUSINESS MACHINES CORPORATION (IBM)
06.2013 - Current
- HR in charge: 4 people
- Objective: Project Manager / Business Analyst for User Acceptance Testing in Agile-Driven Projects in a Financial Industry Leading Enterprise
- ACHIEVEMENTS:
- - User Acceptance Testing of core banking functionalities as well as premier client incentive programs.
- - Working on Scrum-Based squads to present deliverables to the Product Owner every other week.
- - Planning and supporting 2 programmed releases per Quarter, as well as additional intermediate releases.
- - Estimating resource effort and presenting detailed workload to the client.
- - Building test plan and guide testers to build test scenarios & test cases.
- Led user acceptance testing initiatives, ensuring alignment with business requirements and enhancing end-user satisfaction through iterative feedback.
- Collaborated with cross-functional teams to develop comprehensive testing plans, significantly improving project delivery timelines and quality assurance processes.
- Analyzed user feedback and testing results, driving actionable insights that informed product enhancements and streamlined development cycles.
- Facilitated stakeholder meetings to gather requirements, aligning project objectives with user needs and fostering clear communication throughout the project lifecycle.
- Led end-to-end automation initiatives, improving testing efficiency and reducing cycle times across multiple projects.
- Collaborated with cross-functional teams to define UAT strategies, enhancing product quality and user satisfaction.
- Developed comprehensive test plans and scripts using advanced automation tools, ensuring robust system performance and reliability.
- Mentored junior analysts in best practices for UAT and automation, fostering team growth and enhancing skill sets.
Test Manager / Business Analyst /Software Developer
INVERSIONISTAS EN AUTOTRANSPORTE MEXICANOS, S.A. DE C.V
11.2002 - 2010
- Objectives: Participate in the internal software development team analyzing the enterprise’s needs & developing the required applications.
- (www.grupo-iamsa.com.mx)
- Here are the resume experience statements based on the provided details for the Developer role at INVERSIONISTAS EN AUTOTRANSPORTE MEXICANOS, S.A. DE C.V:
- Developed and maintained software applications to streamline transportation processes, enhancing operational efficiency across multiple teams.
- Collaborated with cross-functional teams to gather requirements and implement features, ensuring alignment with project objectives and user needs.
- Utilized Agile methodologies to manage project timelines and deliverables, resulting in improved workflow and timely project c
- Led cross-functional teams to enhance software testing processes, resulting in increased product quality and reduced time-to-market.
- Developed and implemented testing strategies using automation frameworks, which optimized resource allocation and minimized manual effort.
- Collaborated with stakeholders to gather and analyze business requirements, ensuring alignment between technical solutions and user needs.
- Streamlined project management workflows by introducing Agile methodologies, improving team efficiency and project delivery timelines.
- Trained and mentored junior analysts and developers, fostering skill development and enhancing overall team performance.
- Conducted thorough risk assessments on software projects, which mitigated potential issues and improved compliance with industry standards.
- Implemented performance metrics to evaluate testing outcomes, providing insights that informed strategic decisions and software improvements.
- Actively participated in continuous improvement initiatives, identifying opportunities for process optimization and innovation across software development life cycles.
- Defined testing and acceptance strategies and determined quality assurance benchmarks.
- Improved project delivery timelines by efficiently managing testing resources and schedules.
- Enhanced test efficiency by implementing automated testing processes and tools.
- Reduced defects in production with thorough regression testing and identification of root causes.
- Mentored junior team members by providing guidance on industry best practices and advanced testing techniques.
- Collaborated with development teams to establish clear test objectives, ensuring alignment with project goals.
Second Level Support Team Leader
System Administrator – 3rd Party Apps & Various Support –Deere & Company DE
01.2013 - 01.2016
- HR in charge: 3 people
- Metrics Coordinator for Client’s Project HR in charge: 2 people
- LEAN Savings Focal Point for Exports Area HR in charge: 2 people
- PMO: Project PMO
- Objective: Team leader for 2nd level support for a Transnational IBM Client of the Automotive Industry
- Additional Activities:
- - Metrics Coordinator for the Project on a local scope, with the goal of assuring and following up SLA accomplishment of the team.
- - LEAN Savings Focal Point for all Exports (International) Projects of IBM Guadalajara, with the goal of documenting improvements or internal processes achieving; a total savings of USD 847K for 2015, (196% of original target).
- - PMO: Project Manager Backup assisting in processes such as Internal Audits, Risk Assessments & HR Recruiting.
- ACHIEVEMENTS:
- - Successful transition of legacy applications from previous support teams based on IBM processes & methodologies.
- - Establishment of the required methodology to accomplish the agreed Service Level Agreements with the client.
- - Proactive interaction with the client’s vendors for 3rd party support requests of acquired products.
- - Follow-up & Administration of Security Vulnerabilities within one of 5 IT Corporate Areas of the Client.
- - Continuous innovation of both the client’s procedures and internal IBM Account.
- - Efficient interaction with cross - teammates within the client´s organization.
Performance and Non-Functional Req. Test Lead
HSBC MEXICO S.A. INSTITUCION DE BANCA MULTIPLE GRUPO FINANCIERO HSBC
01.2010 - 01.2012
- Since 2012
- Objective: Kicking off the IT Service Acceptance process in the Enterprise, Considering HSBC Group best practices as well as ITIL’s Service Transition best practices and the RBPM (Risk Based Project Management) organization’s methodology.
- Administrate SWD & ITO projects based on HSBC Global Group practices for Service Acceptance, this is: assure the full accomplishment of Non-Functional Requirements such as Performance & Capacity, DRP (Service Continuity), Storage, Backup & Restore, Architecture Compliance, Security Compliance (ISR), Operation Acceptance Testing, Service Monitoring (ESM), Scheduling (Batch & Online)
- (www.hsbc.com.mx)
- ACHIEVEMENTS:
- - Initialize IT Service Acceptance process: Investigation & interaction with the pair areas in the different regions of the Group (Hong Kong, London, United States).
- - Initialize the interaction of the Service Acceptance process with the IT Operation areas of the organization (Areas in charge of Backups, Restores, Infrastructure, DRP, Storage, Capacity Planning, Configuration Management, Help Desk, Monitoring, Batch Management, etc.) on a scheme of Subject Matter Experts (SMEs)
- - Process adaptation: Structuring and adaptation of Service Acceptance processes considering practices & processes being held within the Region (Latin America).
- - Maturing of the process: Definition of local politics & continual readjustment of processes.
- Led comprehensive operational acceptance testing for IT service implementations, ensuring alignment with quality standards and user requirements.
- Collaborated with cross-functional teams to identify and resolve issues during the acceptance testing phase, enhancing service delivery efficiency.
- Developed and executed test plans and test cases based on business requirements, improving accuracy in service validation processes.
- Conducted user acceptance testing sessions, gathering feedback to refine systems and enhance overall user experience.
- Led performance and non-functional testing initiatives, enhancing system reliability and ensuring compliance with banking standards.
- Developed and executed comprehensive test strategies, resulting in improved software quality and faster release cycles.
- Collaborated with cross-functional teams to identify and mitigate risks, significantly reducing production issues post-deployment.
- Mentored junior testers, fostering a culture of continuous improvement and elevating team performance and efficiency.
- Conducted detailed analysis of performance metrics, providing actionable insights that informed strategic decision-making for software enhancements.
- Coordinated with stakeholders to align testing objectives with business goals, improving overall project outcomes and stakeholder satisfaction.
- Championed best practices in non-functional testing, promoting adherence to standards and enhancing team capabilities in system performance evaluation.
- Delivered high-quality products on schedule through effective use of automated regression tests, minimizing human error during repetitive tasks.
- Improved software quality by designing and implementing comprehensive test strategies and plans.
- Collaborated with developers to ensure timely resolution of identified issues, resulting in improved customer satisfaction.
- Spearheaded training initiatives aimed at enhancing the competency levels of existing test personnel while building a strong pipeline of new talent in support of future growth objectives.
- Established regular communication channels between onsite and offshore team members, ensuring seamless coordination despite geographical barriers.
- Collaborated with developers and product owners to stay current on product features and intended functionality.
Operation Acceptance Testing Leader (OAT) for Tandem & iSeries platforms
01.2010 - 01.2011
- HR in charge: 6 people
- Objectives: Plan, prepare and execute the restructuration of the department, considering the alignment to the processes of the Global Corporation as well as the expertise and knowhow of other countries within the corporation.
- Manage the OAT team for HP Non-Stop and IBM iSeries platforms for the corporation’s ATMs as well as other applications.
- Analyze technical documentation and define test strategy and test cases for execution in performance test tools such as Fin-Sim (ATM simulator) and HP Load Runner (Distributed apps.)
- Review and report results to project owners and involved technical teams such as Capacity Planning, middleware, and others.
- ACHIEVEMENTS:
- - Benchmarking of the area: Analyze actual status of the area.
- - Establish communication lines with OAT departments of other countries.
- - Receive & transmit the knowhow of different OAT teams.
- - Definition of the new structure and responsibilities within the department and other departments within the local organization.
- - Revision of the scope of the restructuration project for including the Transition Phase of Software & Hardware projects into Production Support teams.
- - Administration of the OAT team for HP Non-Stop & IBM iSeries Platforms.
- - Restructuration of the OAT team for HP Non-Stop diminishing from 4 to 2 people.
- - Resolution of the Global Audit incident concerning the non-existence of an OAT team for IBM iSeries platform.
- - Addition of responsibilities to the area, taking control of the version control for HP Non-Stop platform.
Testing Manager
INVERSIONISTAS EN AUTOTRANSPORTE MEXICANOS, S.A. DE C.V
01.2002 - 01.2010
- 2006-2010
- HR in charge: 8 people
- Objectives: Kickoff the Functional Testing team within the enterprise, considering the market’s best practices & adjusting them to the existent activities of the enterprise.
- (www.grupo-iamsa.com.mx)
- ACHIEVEMENTS:
- - Kickoff the Software Quality process within the enterprise: Investigation, research and interaction with enterprises with prior experiences and well-established Testing areas.
- - Recruitment: Interview & selection of personnel to cover the needs of the new department.
- - Process adjustment: Adaptation and adjustment of the Testing process considering the needs of the enterprise.
- - Maturing of the process: Definition of new politics and continuous adjustment of the Functional Testing process.
- - Installation of HP QTP: Selection, acquisition & implementation de HP Quick Test Professional ver. 10.
Analyst
INVERSIONISTAS EN AUTOTRANSPORTE MEXICANOS, S.A. DE C.V
01.2005 - 01.2006
- Objectives: Participate in the software development team of the enterprise, analyzing the Core Know how & developing customized applications.
- (www.grupo-iamsa.com.mx)
- ACHIEVEMENTS:
- - Standardize development processes: Analyze the working practices of the internal development team, propose & establish new work standards.
- - Analyze & develop computer system application for administrative processes of the enterprise.
Implementation & support
INVERSIONISTAS EN AUTOTRANSPORTE MEXICANOS, S.A. DE C.V
01.2003 - 01.2005
- Objectives: Implementation & support of several computer system applications both developed in house and third-party software.
- (www.grupo-iamsa.com.mx)
Analyst
DESARROLLO EN SISTEMAS DE INFORMÁTICA, S.A. DE C.V.
01.2000 - 01.2002
- Objectives: Co-manage the software development team and analyze the internal enterprises needs to develop detailed needs.
Developer
DESARROLLO EN SISTEMAS DE INFORMÁTICA, S.A. DE C.V.
01.1999 - 01.2000
- Objectives: Participate in the software development team analyzing the internal enterprise´s needs and developing the required applications.
Support
DESARROLLO EN SISTEMAS DE INFORMÁTICA, S.A. DE C.V.
01.1997 - 01.1999
- Objectives: Participate in the Support Team Call Center for supporting the 24/7-hour service (Internet Service Provider) as well as to prepare computers and make home visits.
Education
ISTQB Advanced Test Manager - IT Testing
ISTQB
Remote 05.2001 -
MBA - Information Technologies
Universidad Autónoma Del Estado De México
Toluca, México, Mexico 05.2001 -
Computer Systems Engineer - Information And Computer Systems
Universidad Autónoma Del Estado De México
Toluca, México, Mexico01.2002
Skills
- Ranorex Automation Testing
- HP Unified Functional Testing (QTP v 10 & QC v 10), QAspiral (Test lifecycle managing tool), Six Sigma, ITIL
- Development: Visual Basic 6, VB Script, Java (Oracle JDeveloper), Fox Pro, Magic v 83 y v 94, Pascal, C, Html, Crystal Reports
- Database: DB2, MySQL, SQL Server, MySQL, DB2, Oracle
- Office: Visio, Project, Excel, Word, PowerPoint
Agile methodologies
Cross-functional collaboration
Certification
2018 ISTQB Advanced Test Manager
Interests
Bicycle, Basketball, Swimming, Running, Triathlon, Origami, Reading
Timeline
Automation & UAT Test Lead /Senior Business Analyst
INTERNATIONAL BUSINESS MACHINES CORPORATION (IBM)
06.2013 - Current
Second Level Support Team Leader
System Administrator – 3rd Party Apps & Various Support –Deere & Company DE
01.2013 - 01.2016
Performance and Non-Functional Req. Test Lead
HSBC MEXICO S.A. INSTITUCION DE BANCA MULTIPLE GRUPO FINANCIERO HSBC
01.2010 - 01.2012
Operation Acceptance Testing Leader (OAT) for Tandem & iSeries platforms
01.2010 - 01.2011
Analyst
INVERSIONISTAS EN AUTOTRANSPORTE MEXICANOS, S.A. DE C.V
01.2005 - 01.2006
Implementation & support
INVERSIONISTAS EN AUTOTRANSPORTE MEXICANOS, S.A. DE C.V
01.2003 - 01.2005
Test Manager / Business Analyst /Software Developer
INVERSIONISTAS EN AUTOTRANSPORTE MEXICANOS, S.A. DE C.V
11.2002 - 2010
Testing Manager
INVERSIONISTAS EN AUTOTRANSPORTE MEXICANOS, S.A. DE C.V
01.2002 - 01.2010
ISTQB Advanced Test Manager - IT Testing
ISTQB
05.2001 -
MBA - Information Technologies
Universidad Autónoma Del Estado De México
05.2001 -
Analyst
DESARROLLO EN SISTEMAS DE INFORMÁTICA, S.A. DE C.V.
01.2000 - 01.2002
Developer
DESARROLLO EN SISTEMAS DE INFORMÁTICA, S.A. DE C.V.
01.1999 - 01.2000
Support
DESARROLLO EN SISTEMAS DE INFORMÁTICA, S.A. DE C.V.
01.1997 - 01.1999
Computer Systems Engineer - Information And Computer Systems
Universidad Autónoma Del Estado De México