Summary
Overview
Work History
Education
Skills
Interests
Leadership Highlights
Timeline
Barista

Aron Octavio Cruz Ramírez

Hermosillo

Summary

Dedicated and motivated professional with experience in customer service, retail, and hospitality. Skilled at handling payments, customer inquiries, and administrative tasks with responsibility and attention to detail. Recognized for teamwork, punctuality, and a proactive attitude. Experienced in customer de-escalation and conflict resolution, delivering positive results even under pressure. Quick learner, adaptable to new systems, and committed to performing at my best in every task to provide excellent service and contribute to team success.

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

1
1
year of professional experience
2
2
Languages

Work History

Barista

Cinnabon Galerías
01.2025
  • Delivered excellent customer service by preparing and serving beverages and pastries with speed and accuracy.
  • Managed cash register operations, withdrawals, and daily reports without discrepancies.
  • Handled high customer traffic during peak hours while maintaining a positive and professional attitude.
  • Supported team operations including production, opening/closing duties, and meeting sales goals.

Cashier & Administrative Assistant

QAR Supermercados
01.2024 - 01.2025
  • Processed payments, returns, and withdrawals for a large number of customers daily with accuracy and professionalism.
  • Performed daily cash reports and ensured 100% accuracy in balancing cash drawers.
  • Assisted with administrative tasks across departments, contributing to efficient store operations.
  • Built positive relationships with customers by providing quick, friendly, and solution-oriented support.

Customer Service Representative

Anexa (Telecom Campaign)
05.2024 - 06.2024
  • Assisted a high volume of customers daily with account, billing, and service-related inquiries via phone and chat.
  • Specialized in de-escalating challenging situations, using empathy, voice tone, and clear communication to resolve issues.
  • Delivered customer service excellence by building trust and creating positive experiences in every interaction.
  • Adapted quickly to company systems and maintained high performance metrics in quality and efficiency.

Education

Bachelor of Psychology -

Universidad Vizcaya De Las Américas

High School Diploma - undefined

Skills

Customer Service Excellence & Client Support

Interests

Making music and exploring creativity, Spending time with friends, Playing video games, Reading poetry

Leadership Highlights

  • Experienced in working under pressure while maintaining high service standards.
  • Recognized for de-escalating difficult customers with professionalism and empathy.
  • Trusted with money handling and customer problem resolution.
  • Full-time availability and strong commitment to achieving company goals.
  • Proactively supported and mentored colleagues, contributing to team morale.

Timeline

Barista

Cinnabon Galerías
01.2025

Customer Service Representative

Anexa (Telecom Campaign)
05.2024 - 06.2024

Cashier & Administrative Assistant

QAR Supermercados
01.2024 - 01.2025

High School Diploma - undefined

Bachelor of Psychology -

Universidad Vizcaya De Las Américas
Aron Octavio Cruz Ramírez