Aron Octavio Cruz Ramírez
Hermosillo
Summary
Dedicated and motivated professional with experience in customer service, retail, and hospitality. Skilled at handling payments, customer inquiries, and administrative tasks with responsibility and attention to detail. Recognized for teamwork, punctuality, and a proactive attitude. Experienced in customer de-escalation and conflict resolution, delivering positive results even under pressure. Quick learner, adaptable to new systems, and committed to performing at my best in every task to provide excellent service and contribute to team success.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Barista
Cinnabon Galerías
01.2025
- Delivered excellent customer service by preparing and serving beverages and pastries with speed and accuracy.
- Managed cash register operations, withdrawals, and daily reports without discrepancies.
- Handled high customer traffic during peak hours while maintaining a positive and professional attitude.
- Supported team operations including production, opening/closing duties, and meeting sales goals.
Cashier & Administrative Assistant
QAR Supermercados
01.2024 - 01.2025
- Processed payments, returns, and withdrawals for a large number of customers daily with accuracy and professionalism.
- Performed daily cash reports and ensured 100% accuracy in balancing cash drawers.
- Assisted with administrative tasks across departments, contributing to efficient store operations.
- Built positive relationships with customers by providing quick, friendly, and solution-oriented support.
Customer Service Representative
Anexa (Telecom Campaign)
05.2024 - 06.2024
- Assisted a high volume of customers daily with account, billing, and service-related inquiries via phone and chat.
- Specialized in de-escalating challenging situations, using empathy, voice tone, and clear communication to resolve issues.
- Delivered customer service excellence by building trust and creating positive experiences in every interaction.
- Adapted quickly to company systems and maintained high performance metrics in quality and efficiency.
Education
Bachelor of Psychology -
Universidad Vizcaya De Las Américas
High School Diploma - undefined
Skills
Customer Service Excellence & Client Support
Conflict De-escalation & Problem Solving
Effective Communication & Positive Tone
Cash Handling & POS Operations
Microsoft Office (Excel, Word, PowerPoint)
Adaptability to New Systems & Quick Learning
Teamwork & Collaboration
Time Management & Organization
Opening and closing duties
Cash handling
Friendly and outgoing
Team player
Interests
Making music and exploring creativity, Spending time with friends, Playing video games, Reading poetry
Leadership Highlights
- Experienced in working under pressure while maintaining high service standards.
- Recognized for de-escalating difficult customers with professionalism and empathy.
- Trusted with money handling and customer problem resolution.
- Full-time availability and strong commitment to achieving company goals.
- Proactively supported and mentored colleagues, contributing to team morale.
Timeline
Barista
Cinnabon Galerías
01.2025
Customer Service Representative
Anexa (Telecom Campaign)
05.2024 - 06.2024
Cashier & Administrative Assistant
QAR Supermercados
01.2024 - 01.2025
High School Diploma - undefined
Bachelor of Psychology -
Universidad Vizcaya De Las Américas