Summary
Overview
Work History
Education
Skills
Timeline
Generic

ARTURO RAMOS

Administrative Professional
Puebla

Summary

Exceptionally capable of working under constant high pressure situations. Proficient at problem solving and has abundant experience training new personnel in both administrative and customer service areas. Great communication skills to synchronize and concentrate efforts with other team members to reach company goals within the allotted time frame. Good ability to de-escalate complicated situations with customers and explain the steps that will be taken to resolve any issues.

Overview

9
9
years of professional experience
2
2
years of post-secondary education
4
4
Languages

Work History

English Trainer

8Belts
12.2021 - Current
  • Evaluated students' abilities and grasp of English language, keeping appropriate records and preparing progress reports.
  • Taught English language to students through an online platform, using a one-on-one format during 30 minute sessions.

Bilingual Interpreter

Human Quality
09.2019 - 03.2021
  • Provided fast and accurate interpretations
  • SPA/ENG
  • Attended an extensive range of calls that included: medical services, emergency responders, insurance companies, school districts and court hearings

Bilingual Customer Service Representative

Alorica
09.2018 - 09.2019
  • Amazon US campaign
  • Resolved all matter of customer service related issues such as: returns, order tracking, product or service troubleshooting and possible fraud attempts

Bilingual Customer Service Representative

Teleperformance
05.2018 - 09.2018
  • Reliant campaign
  • Sold additional services and equipment
  • Renewed customer contracts
  • Provided information regarding billing and pricing

Incident Manager

Instituto Mexicano del Seguro Social
Puebla
11.2012 - 05.2018
  • Administered, synchronized and purged biometric devices
  • Registered new personnel via the aforementioned devices
  • Handled any and all correspondence relating to sick leave, contract termination, employee by employee substitutions, early leave and late arrival passes
  • Daily supervisions to the common eating area and weekly supervisions to the administrative and medical areas
  • Distributed pay reports to all 3,000+ employees
    Trained new personnel assigned to our sub-area in HR

Education

BBA - Business

Instituto De Estudios Universitarios
Puebla, Mexico
09.2020 - Current

Skills

Group Leadership

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Timeline

English Trainer

8Belts
12.2021 - Current

BBA - Business

Instituto De Estudios Universitarios
09.2020 - Current

Bilingual Interpreter

Human Quality
09.2019 - 03.2021

Bilingual Customer Service Representative

Alorica
09.2018 - 09.2019

Bilingual Customer Service Representative

Teleperformance
05.2018 - 09.2018

Incident Manager

Instituto Mexicano del Seguro Social
11.2012 - 05.2018

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ARTURO RAMOSAdministrative Professional