ARTURO GOMEZ
Summary
Experienced professional training specialist with a proven track record in developing and delivering highly effective training solutions. Collaborates with managers to identify and address unique training needs. Possesses strong team leadership and adaptability abilities. Excited to bring skills and passion to the trainer role at Porch Group, aiming to make a meaningful impact.
Overview
10
10
years of professional experience
Work History
Moving Concierge specialist
Porch Group, Inc
03.2024 - Current
- Maintained accurate records in CRM of outcomes of calls, conversations and follow-up steps
- Utilized advanced problem-solving skills in handling unique situations and complex requests from various clients.
- Established strong relationships with homeowners promoting services such as tv, internet, renters insurance and more.
Quality Assurance Analyst
Porch Group, Inc
10.2022 - 06.2023
- Performed routine audits and quality assurance reviews to test operational processes
- Updated quality assurance records to reflect inspection results and corrective action reports
- Communicated audit and quality review results and recommendations through written reports and face-to-face meetings
Porch Home Assistant
Porch Group, Inc
04.2022 - 10.2022
- Generated leads, qualified top prospects and maintained high conversion rates to consistently achieve sales targets
- Managed productive calls by maintaining control and using scripts to overcome objections
- Outbound dialing up to 130-140 calls per day
- Build a relationship with homeowners to warm transfer with representatives and other branches of Porch to helps products like insurance, mover etc
- Updated records with details of customer interactions and transactions
- Followed up with customers to share findings and offer solutions for ongoing inquiries
Trainer
TTEC
02.2020 - 01.2021
- Tracked attendance and progress goals for each agent in training
- Monitored metrics and developed actionable insights to improve efficiency and performance
- Delivered results using role-playing, simulations and lectures
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Customer Service Representative
TTEC
03.2015 - 02.2020
- Handled customer inquiries, billing questions, payments, and service requests
- Effectively communicated with customers about account changes, new programming or services and potential equipment upgrades
- Met inbound customer needs while maintaining strict performance targets
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
San Miguel Preparatoria
Leon, Guanajuato05.2016
Skills
- Effective Listening Skills
- Inbound and Outbound Calling
- Computer Proficiency and CRM Systems
- B2B Sales
- Client Relations Management
- Metrics Analysis and Reporting
Timeline
Moving Concierge specialist
Porch Group, Inc
03.2024 - Current
Quality Assurance Analyst
Porch Group, Inc
10.2022 - 06.2023
Porch Home Assistant
Porch Group, Inc
04.2022 - 10.2022
Trainer
TTEC
02.2020 - 01.2021
Customer Service Representative
TTEC
03.2015 - 02.2020
High School Diploma -
San Miguel Preparatoria
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