Arturo Gonzalez Cardenas
Nogales
Summary
Results-driven Account Manager with a strong focus on customer relationship management, data analysis, and report generation. Proven ability to manage multiple accounts and enhance communication, driving operational efficiency and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Customer Service Senior Executive
Amphenol
Nogales, Sonora
08.2025 - Current
- Assisted customers with inquiries and provided product information efficiently.
- Resolved escalated customer complaints promptly through effective communication.
- Utilized customer service software to track issues and ensure timely resolutions.
- Processed orders accurately using inventory management software for optimal fulfillment.
Account Manager
Winchester Interconnect
Nogales Sonora
03.2019 - 07.2025
- Managed main customer accounts, overseeing order processing and follow-up.
- Conducted daily meetings with customers to address needs and enhance communication.
- Analyzed data to improve information flow and accuracy in self-generated reports.
- Maintained monthly stock levels in global 3PL warehouses through forecast analysis.
- Fostered strong connections with customers and internal departments to improve performance.
- Collaborated with sales teams to align objectives and drive results.
Customer Service Representative
DRG Technologies
11.2015 - 03.2019
- Ensure smooth operations for Master Lock orders, my responsibilities included receiving and processing their purchase orders, as well as analyzing forecasts to schedule weekly shipments of high-runner materials and replenishments to our 3PL warehouse.
- Furthermore, I maintained regular communication with the buyers to proactively address any potential issues and prevent line shutdowns.
Customer Service Representative
CIMSA Logistics 3PL warehouse
04.2015 - 03.2019
- Engaged with over 20 global customers representing 10 companies, including Chamberlain, Master Lock, and CR Bard.
- Provided daily updates on shipment and release statuses to enhance customer awareness.
- Generated comprehensive daily and weekly reports to track progress and performance.
Marketing Coordinator
Green Spot SA de CV
01.2012 - 01.2015
- Designed advertising campaigns for clients including Coca-Cola and Applebee's.
- Coordinated installation of billboards to ensure timely execution.
- Executed sales representative activities to drive client engagement.
Education
Bachelor's Degree - international marketing
UNIVERSIDAD DEL VALLE DE MEXICO
Nogales Sonora01.2012
Skills
- Account management and customer relationship management
- Data analysis and forecasting
- Report generation and order processing
- Sales collaboration and project management
- Supply chain management
- Customer acquisition
- Project management
- Problem solving
- Negotiation skills
Languages
- English, Bilingual
- Spanish, Bilingual
Information Technology
- Microsoft Office
- SNC
- SAP
- Salesforce
- Infor Syteline
Personal Information
Age: 35
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Customer Service Senior Executive
Amphenol
08.2025 - Current
Account Manager
Winchester Interconnect
03.2019 - 07.2025
Customer Service Representative
DRG Technologies
11.2015 - 03.2019
Customer Service Representative
CIMSA Logistics 3PL warehouse
04.2015 - 03.2019
Marketing Coordinator
Green Spot SA de CV
01.2012 - 01.2015
Bachelor's Degree - international marketing
UNIVERSIDAD DEL VALLE DE MEXICO
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