ARTURO LANDA
Mexicali, Baja California
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Administrative Intern
Grupo Logistics
11.2023 - 01.2024
- In this job I was dedicated to preparing weekly reports of paid requests where I was in charge of keeping clients' electronic files in order, generating missing documents and supporting the operation by making consolidated requests as well as preparing remittances for consolidated request A1
Business Center Executive
Patronato de AgroBaja
10.2020 - 06.2022
- Streamlined operational processes for increased efficiency and improved customer satisfaction.
- Developed strong relationships with community leaders to promote the center''s programs and services.
Customer Service Representative
Herbalife Distribution Center
05.2017 - 09.2020
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Science of Global Management
SDSU KNOWLEDGE UNIVERSITY
08.2024
Bachelor of Science - International Business
UABC, Faculty of Administrative Sciences
12.2023
High School Diploma -
Xochicalco Mexicali
07.2014
Skills
- Communication
- Organization
- Problem-solving
- Teamwork
- Customer service
- Emotional intelligence
Languages
Spanish
English
Advanced (C1)
Timeline
Administrative Intern
Grupo Logistics
11.2023 - 01.2024
Business Center Executive
Patronato de AgroBaja
10.2020 - 06.2022
Customer Service Representative
Herbalife Distribution Center
05.2017 - 09.2020
Bachelor of Science - International Business
UABC, Faculty of Administrative Sciences
High School Diploma -
Xochicalco Mexicali
Bachelor of Science - Science of Global Management
SDSU KNOWLEDGE UNIVERSITY
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