Arturo Macip Ardavin
GENERAL MANAGER
Zapopan
Summary
I’m a versatile business leader with a strong foundation in operations, finance, and team management. I thrive in high-responsibility environments, bringing structure, clarity, and results through strategic thinking and people leadership. My background in AR, compliance, and general management allows me to solve complex problems and drive measurable impact across departments.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
General Manager
Reco Jalisco Limpio
Guadalajara, Jalisco
04.2024 - Current
- General Manager with experience in operational, financial, and commercial leadership. Skilled in optimizing processes, managing cross-functional teams, and increasing profitability. Focused on continuous improvement, regulatory compliance, and strategic growth.
Accounts Receivable Collections Specialist
IBM
Guadalajara, Jalisco
03.2022 - 03.2024
- Accounts receivable collections, as well as handling of bankruptcy and litigation activities. People in this role are responsible to maintain client relationships by supporting the A/R fulfillment process, taking ownership of AR problem resolution, collecting open receivables, accurately handling processing/transaction requirements, applying effective research techniques, and promoting client satisfaction and sales productivity. Execute defined AR processes, in line with business controls and business objectives.
Q2C Ops US Public AR Collector
IBM
10.2021 - 11.2022
- Specialized in public sector clients, including hospitals, banks, schools, and U.S. government institutions. Experienced in managing large account portfolios, following up on overdue payments, and maintaining strong relationships with public agencies. Skilled in negotiation, billing reconciliation, and ensuring timely collections within institutional and governmental frameworks.
Life Insurance Specialist
BESSON SEGUROS
Guadalajara, Jalisco
07.2020 - 08.2021
- With strong background in customer service, sales, and policy advisory. Skilled in identifying client needs, providing tailored solutions, and guiding customers through the insurance process with clarity and empathy. Experienced in negotiation, retail environments, and building lasting client relationships.
Museum Guide specialized in Ancient Egypt
Juan José Arreola State Public Library of Jalisco
Guadalajara
04.2018 - 12.2018
- Experienced in delivering engaging and educational presentations to audiences of over 200 people per event. Skilled in historical storytelling, public speaking, and creating immersive cultural experiences for diverse groups.
IBM Onboarding
IBM
Guadalajara
03.2018 - 10.2018
- With experience guiding new clients and employees through seamless integration processes. Focused on delivering excellent customer service, coordinating cross-functional support, and ensuring a smooth transition experience aligned with IBM standards.
Internal auditor
Caabsa Eagle Guadalajara S.A.de C.V.
Guadalajara
01.2017 - 03.2018
- Specialized in ISO 9001 and management systems. Experienced in auditing quality processes, ensuring regulatory compliance, and driving continuous improvement initiatives. Skilled in documentation review, internal assessments, and supporting organizational alignment with international standards.
Administrative Assistant
CAABSA EAGLE GUADALAJARA S.A. DE C.V.
Guadalajara
05.2013 - 05.2016
- With experience in office coordination, document management, and customer support. Skilled in handling administrative tasks, maintaining records, and providing efficient day-to-day operational support.
Education
Master International Business - Negocios internacionales
EAE Business School
01.2019 - 01.2020
Licentiate degree - Administración y gestión de empresas, general
ITESO Universidad Jesuita de Guadalajara
01.2012 - 01.2017
Skills
Customer Satisfaction
Business Relationship Management
Operations
Merchandising
Cloud
Customer Experience
Retail
Tech Business
Engagements
Payment negotiation
Credit analysis
Dispute resolution
Certification
Cloud Core Nov 2021
Timeline
General Manager
Reco Jalisco Limpio
04.2024 - Current
Accounts Receivable Collections Specialist
IBM
03.2022 - 03.2024
Q2C Ops US Public AR Collector
IBM
10.2021 - 11.2022
Life Insurance Specialist
BESSON SEGUROS
07.2020 - 08.2021
Master International Business - Negocios internacionales
EAE Business School
01.2019 - 01.2020
Museum Guide specialized in Ancient Egypt
Juan José Arreola State Public Library of Jalisco
04.2018 - 12.2018
IBM Onboarding
IBM
03.2018 - 10.2018
Internal auditor
Caabsa Eagle Guadalajara S.A.de C.V.
01.2017 - 03.2018
Administrative Assistant
CAABSA EAGLE GUADALAJARA S.A. DE C.V.
05.2013 - 05.2016
Licentiate degree - Administración y gestión de empresas, general
ITESO Universidad Jesuita de Guadalajara
01.2012 - 01.2017