Arturo Monter Ocaña

As a Title Express Specialist, I manage the complete processing and resolution of complex vehicle title documentation. My responsibilities include verifying ownership records, coordinating with lienholders, insurers, and vehicle owners, and ensuring compliance with state and federal title regulations. I handle high-volume, time-sensitive cases requiring accuracy, efficiency, and clear communication to prevent delays in the transfer of vehicle ownership.

This role requires advanced problem-solving skills, attention to detail, and strong bilingual (English–Spanish) communication to support U.S.-based operations from Mexico. By ensuring titles are properly cleared and delivered, I contribute directly to Copart’s ability to facilitate secure auctions and legal vehicle sales across the United States.

• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Followed all company policies and procedures to deliver quality work.

In this position, I specialized in managing lienholder documentation for total loss vehicles, ensuring the accurate and timely release of titles. My core responsibilities included reviewing and validating lienholder forms, communicating with financial institutions and insurance companies, and resolving discrepancies to prevent delays in the total loss claims process.

The role demanded strict attention to detail, compliance with state-specific title requirements, and efficient handling of high-volume cases. I regularly coordinated with multiple stakeholders to guarantee legal ownership transfers, while supporting insurers in finalizing claims settlements.

Through this work, I developed strong skills in document verification, regulatory compliance, and process optimization, contributing to smoother vehicle disposition and faster settlement cycles for Copart’s U.S. operations.

• Maintained accurate records and ensured timely completion of all necessary paperwork.
• Provided outstanding customer service by promptly addressing inquiries and resolving issues.
• Contributed to the achievement of department goals through consistent high-quality work.
• Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.

Customer Service & Support Specialist – Teleperformance
At Teleperformance, I worked across two lines of business: Boost Mobile (telecommunications) and Western Union (financial services). My responsibilities included providing bilingual (English–Spanish) customer support, resolving account and transaction issues, and ensuring compliance with company and industry policies.

For Boost Mobile, I assisted customers with account activations, billing inquiries, technical troubleshooting, and service plan adjustments, focusing on delivering clear and efficient solutions.
For Western Union, I supported clients with money transfer services, account verification, and compliance-related documentation, ensuring accuracy and adherence to financial regulations.

This role required adaptability, strong communication skills, and the ability to handle high call volumes under pressure while maintaining excellent service standards. It strengthened my expertise in customer relations, problem-solving, and process compliance within both the telecommunications and financial services sectors.

• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
• Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
• Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.