Arturo Noriega Del Valle
Project Engineer
Mexico City,CMX
Summary
Resourceful Project Manager with 8 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management. Focused on process improvement and troubleshooting.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
Work History
Scheduling Coordination
Spectrum VoIP
Remote - Mexico City, Mexico City
06.2023 - Current
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Cultivated interpersonal skills by building positive relationships with others.
Project Manager
Specterum VoIP
Remote - Mexico City, Mexico City
05.2022 - 05.2023
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked well in a team setting, providing support and guidance.
- Identified issues, analyzed information and provided solutions to problems.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Self-motivated, with a strong sense of personal responsibility.
Operations Manager, Customer Experience
EAS Systems S de RL de CV
Mexico City, CDMX
12.2016 - 12.2018
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Resolved customers' issues related to purchases, late product deliveries and system malfunctions to encourage good customer relationships.
- Devised processes to boost long-term business success and increase profit levels.
- Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Technician support and constant training. Achieving null second incidences on same issue.
- Improved technical task scheduling reducing delays in completion.
- Improve service ticket management obtaining more efficient time and issue management.
Key Account Manager
EAS Systems S de RL de CV
Mexico City, CDMX
11.2014 - 11.2016
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Maintained responsibility of sales, contracts, negotiations and reporting for account.
- Boosted customer satisfaction by providing teams with training and skills to optimize service delivery in alignment with individual needs.
- Improve Project Managing sustaining constant communications with purchases and warehouse to order necessary equipment on time.
- Maintain tight project schedule to assure equipment delivery, installation and start up.
- Constant communication with customer to ensure correct design of projects and solutions.
Product Manager
Corporativo Inalarm S.A. de C.V.
Mexico City, CDMX
07.2013 - 11.2013
- Established criteria for each milestone within product roadmap as means to measure developmental progress.
- Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
- Documented user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements.
- Supported marketing teams, creating, deploying and optimizing campaigns for clients.
Operations and Logistics Manager
WMERK Fordwarders S.A. de C.V./ World Wide Merk Logistics S.A. de C.V.
Mexico City, CDMX
07.2011 - 06.2013
- Creation and implementation of administrative control system for payments and receivables.
- Project management system implementation improving shipment status tracking and customer satisfaction
- Improvement of planning and organization of import/export project reducing operation losses and customer complaints.
- Conducted research to address shipping errors and packaging mistakes
Security Systems Consultant
S.I.T.E.S. Sistemas Integrales de Tecnología en Seguridad - Freelance
Mexico City, CDMX
10.2010 - 04.2022
- Actively listened to customers, handled concerns and needs to design complete solution.
- Advanced use of Software tools as AutoCad to deliver detailed plan containing element location for project.
- Used Excel to deliver complete Bill of Materials.
- Used Word to develop project description, functionality and advantages.
- Led projects and analyzed data to identify opportunities for improvement.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Exceeded goals through effective task prioritization and great work ethic.
- Created plans and communicated deadlines to complete projects on time.
- Increased customer satisfaction by resolving issues.
Commercial and Operations Director
Sistemas De Alarmas SAN S.A. De C.V.
Mexico City, CDMX
04.2009 - 09.2010
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Improved company revenue by collaborating with marketing, sales and service departments.
- Supervised operational processes and procedures for sales, supply chain management, distribution and resourcing.
Education
Bachelor of Science - Mechanical And Electrical Engineering
Universidad Iberoamericana
Mexico City 08.1995 - 12.2000
Skills
Security and burglar alarms
Security / Fire Alarm Systems
Security architecture and technologies
IT systems implementation
Systems architecture
Access Control Systems
Business process re-engineering
Project planning and development
Advanced problem solving
Bilingual Spanish/English
Office and AutoCAD
Timeline
Scheduling Coordination
Spectrum VoIP
06.2023 - Current
Project Manager
Specterum VoIP
05.2022 - 05.2023
Operations Manager, Customer Experience
EAS Systems S de RL de CV
12.2016 - 12.2018
Key Account Manager
EAS Systems S de RL de CV
11.2014 - 11.2016
Product Manager
Corporativo Inalarm S.A. de C.V.
07.2013 - 11.2013
Operations and Logistics Manager
WMERK Fordwarders S.A. de C.V./ World Wide Merk Logistics S.A. de C.V.
07.2011 - 06.2013
Security Systems Consultant
S.I.T.E.S. Sistemas Integrales de Tecnología en Seguridad - Freelance
10.2010 - 04.2022
Commercial and Operations Director
Sistemas De Alarmas SAN S.A. De C.V.
04.2009 - 09.2010
Bachelor of Science - Mechanical And Electrical Engineering
Universidad Iberoamericana
08.1995 - 12.2000