Arturo Sotelo Moran
Customer Service Representitive
Cancún, Quintana Roo
Summary
I am a communicative person and capable of adapting to any situation, i like to work as a team, looking for a job where i am giving the opportunity to demonstrate my ability and what i have learned in previous Jobs.
Overview
29
29
years of professional experience
14
14
years of post-secondary education
Work History
Waiter
IHOP Restaurant
07.2010 - 01.2022
- Company Overview: International House of Pancakes, Kansas City Kansas.
- My duties working as a waiter were to provide excellent customer service to the guest, keeping my work área clean, taking food and drink orders at the table, always making sure to give 100% customer service.
- International House of Pancakes, Kansas City Kansas.
Receptionist
Ritz Carlton Hotel
05.2000 - 07.2010
- My duties as a receptionist at the hotel were to check the guest in upon arrival and check them out upon departure, make sure to have communication with the cleaning and maintenance team in case if something was broken or malfunctioning in the room.
- Friendly and professional customer service the whole time.
- Advise the guest about their payment methods, quick and effective resolution in case there is any complaint from the guest.
- Billing and collection of what the guest consumed in bar and restaurants.
Waiter
IHOP International House of Pancakes
04.1993 - 05.2000
- Collaboration with Co-workers to facilitate working hours, (team work), personalized customer service to ensure quality service, keep the work área clean and organized, washing and cleaning the products offered to the customer following the Company's protocols to ensure quality and cleanliness.
Education
Elementery - undefined
Esc Maestro Justo Sierra
Acapulco, Guerrero 01.1980 - 01.1986
Junior High School - undefined
Escuela Secundaria Técnica No. 104
Acapulco, Guerrero 01.1986 - 01.1989
High School - undefined
Preparatoria .Esc Preparatoria # 17
Acapulco, Guerrero 01.1989 - 01.1991
Adult English High School - undefined
Long Beach
05.1991 - 08.1994
English School - undefined
Instituto de Ingles America
Cabo San Lucas, Baja California SurPersonal Information
- Date of Birth: 09/21/72
- Nationality: Mexicana
- Marital Status: Union libre
- Place of Birth: Guerrero
Timeline
Waiter
IHOP Restaurant
07.2010 - 01.2022
Receptionist
Ritz Carlton Hotel
05.2000 - 07.2010
Waiter
IHOP International House of Pancakes
04.1993 - 05.2000
Adult English High School - undefined
Long Beach
05.1991 - 08.1994
High School - undefined
Preparatoria .Esc Preparatoria # 17
01.1989 - 01.1991
Junior High School - undefined
Escuela Secundaria Técnica No. 104
01.1986 - 01.1989
Elementery - undefined
Esc Maestro Justo Sierra
01.1980 - 01.1986
English School - undefined
Instituto de Ingles America
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