Summary
Overview
Work History
Education
Personal Information
Timeline
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Arturo Sotelo Moran

Customer Service Representitive
Cancún, Quintana Roo

Summary

I am a communicative person and capable of adapting to any situation, i like to work as a team, looking for a job where i am giving the opportunity to demonstrate my ability and what i have learned in previous Jobs.

Overview

29
29
years of professional experience
14
14
years of post-secondary education

Work History

Waiter

IHOP Restaurant
07.2010 - 01.2022
  • Company Overview: International House of Pancakes, Kansas City Kansas.
  • My duties working as a waiter were to provide excellent customer service to the guest, keeping my work área clean, taking food and drink orders at the table, always making sure to give 100% customer service.
  • International House of Pancakes, Kansas City Kansas.

Receptionist

Ritz Carlton Hotel
05.2000 - 07.2010
  • My duties as a receptionist at the hotel were to check the guest in upon arrival and check them out upon departure, make sure to have communication with the cleaning and maintenance team in case if something was broken or malfunctioning in the room.
  • Friendly and professional customer service the whole time.
  • Advise the guest about their payment methods, quick and effective resolution in case there is any complaint from the guest.
  • Billing and collection of what the guest consumed in bar and restaurants.

Waiter

IHOP International House of Pancakes
04.1993 - 05.2000
  • Collaboration with Co-workers to facilitate working hours, (team work), personalized customer service to ensure quality service, keep the work área clean and organized, washing and cleaning the products offered to the customer following the Company's protocols to ensure quality and cleanliness.

Education

Elementery - undefined

Esc Maestro Justo Sierra
Acapulco, Guerrero
01.1980 - 01.1986

Junior High School - undefined

Escuela Secundaria Técnica No. 104
Acapulco, Guerrero
01.1986 - 01.1989

High School - undefined

Preparatoria .Esc Preparatoria # 17
Acapulco, Guerrero
01.1989 - 01.1991

Adult English High School - undefined

Long Beach
05.1991 - 08.1994

English School - undefined

Instituto de Ingles America
Cabo San Lucas, Baja California Sur

Personal Information

  • Date of Birth: 09/21/72
  • Nationality: Mexicana
  • Marital Status: Union libre
  • Place of Birth: Guerrero

Timeline

Waiter

IHOP Restaurant
07.2010 - 01.2022

Receptionist

Ritz Carlton Hotel
05.2000 - 07.2010

Waiter

IHOP International House of Pancakes
04.1993 - 05.2000

Adult English High School - undefined

Long Beach
05.1991 - 08.1994

High School - undefined

Preparatoria .Esc Preparatoria # 17
01.1989 - 01.1991

Junior High School - undefined

Escuela Secundaria Técnica No. 104
01.1986 - 01.1989

Elementery - undefined

Esc Maestro Justo Sierra
01.1980 - 01.1986

English School - undefined

Instituto de Ingles America

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Arturo Sotelo MoranCustomer Service Representitive