ARTURO VAZQUEZ E

Edo De Mex

Summary

Dynamic IT professional with 15 years of diverse experience, skilled in managing technical complexities and optimizing business processes. Passionate about transforming extensive experience into innovative solutions that drive efficiency and productivity. Proven track record in coordinating strategic initiatives, managing seamless IT services, and leading cross-functional project teams composed of employees, contractors, consultants, and vendors. Exceptional communication and leadership skills, combined with a sharp analytical mindset and a strong commitment to driving teamwork, support the success of organizational goals in dynamic environments.

Overview

years of professional experience

Work History

Senior Information Engineering & Infrastructure Support Analyst

Franklin Templeton Investment

03.2018 - Current

Spearheaded the seamless delivery of end-to-end infrastructure and technical support services across LATAM offices and the U.S., overseeing hardware provisioning, software support (MAC and Windows), extensive applications assistance, and providing exceptional customer service expertise. Key highlights include:
A. Actively contributing to regional projects, offering critical support for a diverse range of technologies such as Hardware (NGS), Azure, Intune, Teams, Mobile Management, VDI, Zoom, Endpoint, MS Teams, and Windows OS and MAC.
B. Ensure optimal availability of Regional Office systems, hardware and infrastructure through comprehensive on-site and remote support, addressing a broad range of technical issues and playing an integral role in business continuity planning efforts.
C. Employing a proactive approach to identify, research, and resolve technical issues, meticulously tracking progress within established SLA timelines.
D. Demonstrating meticulous oversight of regional Asset Management.
E. Commitment to resolving incidents efficiently and maintaining unwavering quality, strictly adhering to established SLA benchmarks.
F. Pioneered and successfully completed a significant project in the LATAM region, remodeling the Buenos Aires office. Worked collaboratively to plan the relocation of services with minimal impact on operations and users, achieving outstanding results.

Senior IT Support Officer ITSO

British Embassy Mexico City / Abu Dhabi UAE

06.2011 - 03.2018

Accountable for the ownership and effective management of the IT budget and the end-to-end Procure-to-Pay (P2P) process.
Responsible for supporting all LANs, phone systems, hardware, printers, computers (Windows and Mac), core applications, audio, web, conference room systems, mobile management, Windows servers, remote servers, switches, and VPN connections.
Oversight of thorough housekeeping, proactive management, optimal performance, strategic system upgrades, software licensing compliance, and accurate asset management.
Distinguished as a key member of the British Government’s Rapid Deployment Team.
Utilizing incident reporting and analysis to proactively detect potential issues, devising preventive strategies and actions.
Played a leading role in collaborative work between offices, passing on expertise and training team members through on-site training at different sites, including Abu Dhabi, Panama, and Guatemala.
Led the implementation of a pioneering telephony cost savings project, successfully reducing cell phone annual costs by 50%.

Education

Software developer Engineer -

UVM Universidad Del Valle De México

San Rafael

Diploma - E-commerce Applications development

Tecnológico de Monterrey CCM

Diploma - Project Management Professional

UNAM Universidad Nacional Autónoma de México

Skills

Making Effective Decisions
Leading and Communicating
Active Listening
Structured Approach
Continuous Improvement
Delivering Value for Money
Perseverance
Asset management
Operating systems expertise
Effective verbal communication

IT collaboration
Teamwork and collaboration
Time management
Attention to detail
Reliability
Excellent communication
Active listening
Adaptability and flexibility
Self motivation
Continuous improvement

Timeline