ARTURO RAMOS
Puebla
Summary
Exceptionally capable of working under constant high pressure situations. Proficient at problem solving and has abundant experience training new personnel in both administrative and customer service areas. Great communication skills to synchronize and concentrate efforts with other team members to reach company goals within the allotted time frame. Good ability to de-escalate complicated situations with customers and explain the steps that will be taken to resolve any issues.
Overview
12
12
years of professional experience
Work History
Virtual Receptionist
Smith.ai
07.2022 - Current
- Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate departments.
- Managed a high volume of inbound calls, providing efficient service and support for clients and colleagues.
- Qualified leads and scheduled for multiple different businesses, mostly focused towards law firms.
- Improved caller experience by consistently delivering professional, friendly, and empathetic assistance during each interaction.
English Trainer
8Belts
12.2021 - Current
- Evaluated students' abilities and grasp of English language, keeping appropriate records and preparing progress reports.
- Taught English language to students through an online platform, using a one-on-one format during 30 minute sessions.
Bilingual Interpreter
Human Quality
09.2019 - 03.2021
- Provided fast and accurate interpretations
- SPA/ENG
- Attended a extensive range of calls that included: medical services, emergency responders, insurance companies, school districts and court hearings
Bilingual Customer Service Representative
Alorica
09.2018 - 09.2019
- Amazon US campaign
- Resolved all matter of customer service related issues such as: returns, order tracking, product or service troubleshooting and possible fraud attempts
Bilingual Customer Service Agent
Teleperformance
05.2018 - 09.2018
- Reliant campaign
- Sold additional services and equipment Renewed customer contracts
- Provided information regarding billing and pricing
Incident Manager
Instituto Mexicano del Seguro Social
11.2012 - 05.2018
- Administered, synchronized and purged biometric devices
- Registered new personnel via the aforementioned devices
Handled any and all correspondence relating to sick leave, contract termination, employee by employee substitutions, early leave and late arrival passes - Daily supervisions to the common eating area and weekly supervisions to the administrative and medical areas
- Distributed pay reports to all 3,000+ employees
- Trained new personnel assigned to our sub-area in HR.
Education
BBA - Business Administration And Management
Instituto De Estudios Universitarios
Puebla, Puebla 05.2001 -
Skills
Empathy and patience
CRM Software Familiarity
Data entry proficiency
Strong organizational skills
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Virtual Receptionist
Smith.ai
07.2022 - Current
English Trainer
8Belts
12.2021 - Current
Bilingual Interpreter
Human Quality
09.2019 - 03.2021
Bilingual Customer Service Representative
Alorica
09.2018 - 09.2019
Bilingual Customer Service Agent
Teleperformance
05.2018 - 09.2018
Incident Manager
Instituto Mexicano del Seguro Social
11.2012 - 05.2018
BBA - Business Administration And Management
Instituto De Estudios Universitarios
05.2001 -
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