Arturo Rodrigo Salinas Pérez
Edo. Mex
Summary
Dynamic and results-driven professional with a solid background in the banking, stock market, and technology sectors. Proven track record of delivering high-quality customer service in financial environments, executing market operations, and supporting digital transformation initiatives. Skilled in financial analysis, client relationship management, and the use of modern fintech tools. Demonstrates strong adaptability, attention to detail, and a commitment to compliance and operational excellence. Experienced in fast-paced, highly regulated settings, with the ability to bridge the gap between traditional finance and innovative technology-driven solutions.
Overview
8
8
years of professional experience
Work History
Data Analyst & QA Agent.
You Drive Auto
10.2024 - 03.2025
- Dispensed advice on data collection methods, techniques and tools to help businesses gather factual and correct information from customers, partners and other stakeholders.
- Implemented and rolled out new campaigns and projects with QA team, following company and compliance directions.
- Provided daily, weekly and monthly quality information to key stakeholders, enabling informed decision-making.
- Communicated regularly with operating teams and other stakeholders to review quality of systems and software.
- Resolved various product issues by providing cost-effective and smart, workable solutions.
- Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.
- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.
- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
- Offered constructive feedback to employees in response to quality assurance measures.
Account Manager & QA Analyst.
Cleaver
11.2022 - 10.2024
- Monitored stock market trends, economic indicators, and global financial news to provide timely investment insights.
- Conducted technical and fundamental analysis of equities, ETFs, and other financial instruments.
- Executed buy and sell orders across multiple trading platforms, ensuring compliance with trading strategies and risk limits.
- Prepared daily market reports and investment briefings for clients and internal stakeholders.
- Assisted in developing and backtesting quantitative trading models to enhance portfolio performance.
- Collaborated with portfolio managers to design investment strategies based on market conditions and client objectives.
- Analyzed company financial statements and earnings reports to identify undervalued or overvalued securities.
- Maintained accurate trade records and ensured adherence to regulatory and compliance requirements.
- Provided real-time support during trading hours, reacting quickly to market volatility and price movements.
- Utilized tools such as Bloomberg Terminal, Reuters, MetaTrader, or similar platforms for research and execution
Senior Banking Customer Service Representative
HSBC
03.2018 - 10.2019
- Handled inbound calls, assisting customers with account inquiries, transactions, and product information.
- Provided personalized banking support, including balance checks, fund transfers, and statement requests.
- Resolved customer complaints efficiently, ensuring a high level of client satisfaction and retention.
- Verified customer identity and maintained confidentiality in compliance with data protection and banking regulations.
- Promoted banking products and services (e.g., credit cards, loans, savings accounts) based on customer needs.
- Escalated complex issues to appropriate departments while maintaining ownership of customer follow-up.
- Accurately documented all customer interactions and updates in the CRM system.
- Met or exceeded performance targets in areas such as call quality, response time, and customer satisfaction scores.
- Stayed updated on new banking policies, procedures, and digital tools to provide accurate information.
- Collaborated with team members and supervisors to improve processes and enhance customer experience.
Customer Service Representative
Telvista Centro.
11.2016 - 12.2018
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
- Assisted customers with product-related questions, feedback and complaints.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Addressed customer service enquires quickly and accurately.
- Built rapport with customers through courteous and professional communications.
- Monitored email to promptly collect and respond to complaints.
- Handled high-volume telephone calls to address and resolve customer queries.
- Responded to live chat rooms to answer and resolve customer queries, elevating customer satisfaction with immediate support.
- Followed scripts and processes to uphold brand standards.
- Listened to individual complaints with open mind and asked detailed questions to understand issues.
- Promoted company products using approved techniques, increasing revenue and exceeding performance expectations.
Education
Current - AI engineering
Hybridge Education
Skills
- Effective communication
- Ability to explain complex topics
- Resilience
- Flexibility
- Adaptability to digital environments
- Productivity
- Commitment
- Fast learning ability
- Teamwork and leadership
Accomplishments
- Automate internal processes, saving hours of work per day and costs for the company.
- Collection of accurate and extremely important data, making it easier to read and interpret.
Languages
English
Advanced
C1
Portuguese
Intermediate
B1
Spanish
Bilingual or Proficient (C2)
Timeline
Data Analyst & QA Agent.
You Drive Auto
10.2024 - 03.2025
Account Manager & QA Analyst.
Cleaver
11.2022 - 10.2024
Senior Banking Customer Service Representative
HSBC
03.2018 - 10.2019
Customer Service Representative
Telvista Centro.
11.2016 - 12.2018
Current - AI engineering
Hybridge Education
Education
other
Music. Movies. Books
Passionate about continuous learning and creative expression. Enjoy reading literature, exploring various film genres, and playing music as a way to stay inspired and balanced. These hobbies support strong focus, analytical thinking, and an appreciation for diverse perspectives—qualities that enrich both personal and professional life.
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