Luís Arturo Urbina Núñez
Chihuahua City,CHH
Summary
Highly motivated Regional Sales Manager with talent to drive team spirit and morale while promoting sales techniques and methods. Effective leader with pleasant personality and commitment to build successful teams.
Overview
21
21
years of professional experience
Work History
Regional Sales Manager
Metso Mexico
07.2022 - Current
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Finalized sales contracts with high-value customers.
- Analyzed competitor offerings to devise targeted sales pitches, effectively differentiating our products from competitors in the marketplace.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Pumps Manager (Mexico Central America & Caribbean)
Metso Mexico
10.2016 - 07.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Product Support Manager Screening Media
Metso Mexico
10.2015 - 09.2016
- Developed solutions to sales challenges and maximized business opportunities.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Played a crucial role in closing high-value deals by providing data-driven insights and targeted recommendations to the sales team.
- Increased customer satisfaction through timely and effective resolution of product issues.
Product Support Manager Slurry Pumps
Metso Mexico
10.2013 - 10.2015
- Developed solutions to sales challenges and maximized business opportunities.
- Enhanced customer satisfaction through timely resolution of issues and proactive communication with clients.
- Increased sales revenue by implementing effective support strategies and streamlining processes for the sales team.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Worked closely with product development teams to provide valuable insights on user feedback, contributing to an improved user experience.
- Provided technical support to customers, troubleshooting technical issues and providing solutions.
Site Account Manager
Metso Mexico
05.2011 - 10.2013
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Mine Maintenance Raw Material Unit Superintendent
Grupo Cementos de Chihuahua
06.2009 - 05.2011
- Responsible of coordinating all electrical, mechanical and instrumentalist maintenance activities for lime stone, gypsum, and clay Mines.
- (Material crushers, industrial and movable (off high way trucks) equipments for mining)
- Coordinate all activities for high performance team
- Budget and Projects management
- Continuous improvement, Projects, Health & Safety systems management
- Labor union and external worker management.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
- Managed efficient teams of up to 37 employees.
- Contributed to development, implementation, and execution of maintenance programs.
- Enhanced equipment reliability by implementing preventive and predictive maintenance programs.
- Facilitated cross-functional collaboration between departments to address complex operational challenges effectively.
- Negotiated service contracts with external providers that aligned with company objectives and budget limitations, securing high-quality support at competitive rates.
- Implemented energy-saving initiatives that resulted in reduced utility costs for the facility.
Mechanical Maintenance Adviser Clinker-Cement Unit
Grupo Cementos de Chihuahua
10.2007 - 06.2009
- Responsible of programming and coordinating preventive, predictive maintenance of cement mills (balls and vertical mills), material transport equipments, clinker kilns, material crushers.
- Coordinate activities for high performance team
- Budget and Projects management
- Continuous improvement, Projects, Health & Safety systems management.
- Labor union and external worker (contractors) management.
Maintenance Engineer
Auma S.A. de C.V.
11.2004 - 10.2007
- Responsible of programming and coordinating preventive maintenance of material transport equipments (forklifts) travel cranes, building maintenance and construction, refrigeration equipments
- Coordinate maintenance activities
- Budget management
- External workers Management.
- Reduced downtime through efficient troubleshooting and root cause analysis of equipment failures.
- Dismantled defective machines and equipment and installed new or repaired parts.
- Developed preventive maintenance schedules to minimize downtime and optimize performance.
Manufacturing engineer
Epi De Mexico S.R.l De C.V.
01.2004 - 11.2024
- Coordinate along with the process engineers the new products launch and resolve the problems that may arise for the current products in the SMT, THT, and wave solder areas
- Responsible of the operation and maintenance of the PCB solder equipments (Reflow ovens, wave solders and vapor phase ovens)
- Design of thermo profiles for solder equipments.
- Developed technical documentation, including standard operating procedures, work instructions, and engineering drawings to support manufacturing operations.
- Improved manufacturing efficiency by streamlining production processes and implementing lean methodologies.
Mine -Mechanical Maintenance Supervisor
Mexicana de Cobre S.A. de. C V.
09.2003 - 12.2003
- Responsible of programming preventive and predictive maintenance for mineral transport equipments
- (off high way trucks)
- Coordinate all maintenance activities of 37 union labor workers.
- Reduced downtime by proactively identifying potential issues and coordinating timely maintenance and repairs.
- Conducted root cause analysis on recurring issues, developing solutions to prevent future occurrences.
- Contributed to continuous improvement initiatives aimed at enhancing overall maintenance operations and performance.
Education
Bachelor of Science - Mechanical Engineering
Instituto Tecnológico De Chihuahua
Chihuahua City, Chihuahua, Mexico07.2003
Skills
- Sales Leadership
- Customer Service
- Strategic Planning
- Business development and planning
- Deal Closing
- Business Development
- Account development
- Training and mentoring
- Territory expansion
- Project Management
- Contract Negotiations
- Operations
- Analytical Thinking
- Sales Lifecycle Management
- Competitor Analysis
- Territory Management
- Proposal Development
- Customer Support
- Direct Sales
- Decision-Making
- Process Improvement
- Staff Management
References
Available upon request
Languages
English
Bilingual or Proficient (C2)
Timeline
Regional Sales Manager
Metso Mexico
07.2022 - Current
Pumps Manager (Mexico Central America & Caribbean)
Metso Mexico
10.2016 - 07.2022
Product Support Manager Screening Media
Metso Mexico
10.2015 - 09.2016
Product Support Manager Slurry Pumps
Metso Mexico
10.2013 - 10.2015
Site Account Manager
Metso Mexico
05.2011 - 10.2013
Mine Maintenance Raw Material Unit Superintendent
Grupo Cementos de Chihuahua
06.2009 - 05.2011
Mechanical Maintenance Adviser Clinker-Cement Unit
Grupo Cementos de Chihuahua
10.2007 - 06.2009
Maintenance Engineer
Auma S.A. de C.V.
11.2004 - 10.2007
Manufacturing engineer
Epi De Mexico S.R.l De C.V.
01.2004 - 11.2024
Mine -Mechanical Maintenance Supervisor
Mexicana de Cobre S.A. de. C V.
09.2003 - 12.2003
Bachelor of Science - Mechanical Engineering
Instituto Tecnológico De Chihuahua
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