Arturo Vazquez Santillan
Appointment Setter
Durango,DUR
Summary
Dynamic professional specializing in cold calling and lead qualification. Demonstrated success in building client relationships and improving communication through tailored scripts, leading to higher appointment attendance rates. Experienced appointment setter proficient in CRM systems, with a history of optimizing client interactions and follow-ups. Bilingual in English and Spanish, equipped to drive results in diverse sales environments.
Overview
3
3
years of professional experience
Work History
Appointment Setter
PSL (Perfect Storm Leads)
11.2025 - Current
- Leveraged CRM software to efficiently schedule appointments, enhancing client engagement.
- Fostered client relationships through proactive management of phone and email communications.
- Collected and analyzed information to qualify leads and tailor services to their needs.
- Created communication scripts aimed at enhancing interactions with prospects.
- Coordinated appointment scheduling based on customer availability to increase attendance rates.
- Rescheduled appointments for no-shows and cancellations to ensure continuous engagement.
Cold Caller
OneStar (housecallpro)
Tijuana
12.2022 - 11.2025
- Conducted outbound calls to potential clients to introduce services.
- Engaged prospects in meaningful conversations to identify needs.
- Recorded call details in CRM for accurate tracking and follow-up.
- Collaborated with sales team to develop effective calling scripts.
- Followed up on leads through email and phone communication.
- Managed call schedules to maximize outreach efficiency.
- Educated customers about features, benefits, advantages, pricing plans. of the services provided by the organization.
- Demonstrated excellent verbal and written communication skills while interacting with customers over the phone and email.
- Prospected potential customers by cold calling businesses and individuals to introduce products and services.
Education
High School Diploma -
John Overton High School
Nashville, TN 05-2012
Skills
- CRM software proficiency
- Appointment scheduling
- Lead qualification
- Communication scripting
- Cold calling techniques
- Client relationship management
- Time management skills
- Follow-up procedures
- Persuasion techniques
- Active listening abilities
- Calendar management expertise
- Team collaboration
- Telephone headset proficiency
- Willingness to learn
- AppointmentPlus software knowledge
- Customer service excellence
- Salesforce CRM expertise
- Outbound calling strategies
- Attention to detail
- High-volume call handling
- Overcoming objections skills
- Natural script reading ability
- Goal orientation
- Problem-solving skills
- Positive attitude in sales support
Timeline
Appointment Setter
PSL (Perfect Storm Leads)
11.2025 - Current
Cold Caller
OneStar (housecallpro)
12.2022 - 11.2025
High School Diploma -
John Overton High School