Cyberarc/SQL/Autosys/Unix/ITIL/Agile
Arvind Iyer
IT Analyst
Zapopan
Summary
Adept at enhancing production efficiency and system stability, my tenure at TCS Mexico was marked by implementing effective solutions and optimizing workflows. Leveraging SQL proficiency and excellent communication, I spearheaded incident management processes and reduced downtime, significantly improving overall production performance. Multifaceted Support Analyst with expertise in production/application support. Modifies system parameters, develops product-specific enhancements and reconfigures systems. Excellent time management, analytical and problem-solving abilities. Dedicated to finishing projects before set deadlines. Discerning Computer Systems Analyst devoted to improving computer systems and network performance for enhanced productivity. Works actively with management to develop cost-benefit analyses and set objectives for system maintenance and upgrades. Stays up-to-date on latest security regulations and protocols to execute effective measures for sustaining privacy and operational integrity.
Overview
11
11
years of professional experience
Work History
Application/Production Support Analyst
TCS Mexico
Guadalajara, Jalisco, Mexico
02.2014 - Current
- Provided daily support with escalated ticket resolution and liaised with business and technical leads.
- Analyzed applications and recommended necessary upgrades and patches.
- Identified root causes of recurring problems to implement effective solutions.
- Worked closely with test, development and requirements team members to analyze, investigate and resolve common issues.
- Enhanced product quality by implementing rigorous testing procedures and identifying areas for improvement.
- Reduced processing time by analyzing job schedules and implementing appropriate modifications.
- Managed change requests efficiently to minimize disruptions to ongoing production processes while maintaining high-quality standards.
- Increased system stability by conducting thorough root cause analysis and implementing preventive measures.
- Implemented regular backup procedures as well as disaster recovery plans ensuring minimal loss during unexpected events.
- Ensured compliance with industry regulations and company policies through diligent monitoring of production activities and thorough reporting practices.
- Assisted in the evaluation of new tools or applications that could enhance the production environment''s effectiveness.
- Optimized resource allocation through effective workload balancing and prioritization of tasks in a fast-paced environment.
- Developed comprehensive documentation to support knowledge transfer among team members, reducing reliance on specific individuals.
- Improved production efficiency by streamlining workflows and optimizing system processes.
- Reduced downtime with proactive monitoring, troubleshooting, and maintenance of production systems.
- Collaborated with cross-functional teams to develop strategies for improving overall production performance.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Spearheaded the implementation of a robust incident management process, minimizing the impact of issues on business operations.
- Offered input for complex documents to support client-ready final versions.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
Education
Bachelor of Computer Applications - Information Technology
CV Raman University
India 05.2001 -
Skills
System monitoring
Interviewing
ITIL Knowledge
Training and mentoring
Incident Management
Application support
SQL Proficiency
Problem-Solving
Teamwork and Collaboration
Problem-solving abilities
Excellent Communication
Decision-Making
Software
Timeline
Application/Production Support Analyst
TCS Mexico
02.2014 - Current
Bachelor of Computer Applications - Information Technology
CV Raman University
05.2001 -