Ashley Alire
Las Cruces
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
Work History
Customer Service Professional
EMS Management & Consultants
12.2023 - Current
- Surpassed performance goals by approaching interactions with resourcefulness, organization, and customer-centric solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted customers by answering questions and responding to inquiries.
EOB Customer Service Representative
State Collection Service
02.2023 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Receptionist
Central Medical Services of Southern New Mexico
12.2022 - 01.2023
- Completed patient referrals to other medical specialists.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
Customer Service Representative
ModivCare
01.2022 - 11.2022
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Met customer call guidelines for service levels, handle time and productivity.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
LexisNexis
05.2019 - 12.2021
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Loan Processor
Atlas Credit Company Inc
12.2018 - 04.2019
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Set up and completed loan submission packages.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
Customer Service Representative
GC Services Call Center
05.2018 - 12.2018
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Handled customer inquiries and suggestions courteously and professionally.
- Sought ways to improve processes and services provided.
Member Service Representative
HGS - Hinduja Global Solutions
08.2017 - 04.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
Fashion Advisor
Fullbeauty Brand
04.2016 - 07.2017
- Accepted and processed customer payments.
- Participated in team meetings and staff training sessions.
- Answered and assisted over 100 calls a day.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Researcher
San Luis Valley Research Center
06.2013 - 08.2014
- Developed data collection strategies and monitored data quality for optimal research results.
- Requested or acquired equipment or supplies necessary for projects.
- Analyzed and interpreted patterns and trends.
- Interpreted data analysis results to draw inferences and conclusions.
- Performed accurate quantitative analysis of targeted data research, collection and report preparation.
- Learned new laboratory techniques and applied expertise in carrying out enhanced experiments under supervision of senior lab members.
Education
High School Diploma -
Santa Teresa High School
100 Airport Rd, Santa Teresa, NM 88008 05.2015
Skills
- Payment Processing
- Data Collection
- Call Management
- Appointment Scheduling
- Recordkeeping strengths
- Research
- Microsoft Outlook
- Customer Service
- De-Escalation Techniques
- Problem-solving abilities
- Technical Support
- Spanish translation
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
Customer Service Professional
EMS Management & Consultants
12.2023 - Current
EOB Customer Service Representative
State Collection Service
02.2023 - 11.2023
Receptionist
Central Medical Services of Southern New Mexico
12.2022 - 01.2023
Customer Service Representative
ModivCare
01.2022 - 11.2022
Customer Service Representative
LexisNexis
05.2019 - 12.2021
Loan Processor
Atlas Credit Company Inc
12.2018 - 04.2019
Customer Service Representative
GC Services Call Center
05.2018 - 12.2018
Member Service Representative
HGS - Hinduja Global Solutions
08.2017 - 04.2018
Fashion Advisor
Fullbeauty Brand
04.2016 - 07.2017
Researcher
San Luis Valley Research Center
06.2013 - 08.2014
High School Diploma -
Santa Teresa High School
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