Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ashley Rábago Oshima

Ashley Rábago Oshima

Obregón,Sonora

Summary

I'm an organized and dependable candidate, I'm successful at managing multiple priorities with a positive attitude and I'm willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Customer Service Representative (Work From Home)

Results CX
02.2023 - 04.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Tracked customer service cases and updated service software with customer information.
  • Proven ability to learn quickly and adapt to new situations.

Waitress Supervisor

Tacos Morelos
09.2022 - 02.2023
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Greeted new customers, discussed specials, and took drink orders.
  • Supervised server staff and simultaneously served personal section of tables.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Cashier Trainer

Superior Grocers
10.2021 - 05.2022
  • Trained new employees by providing knowledge of specific store tasks, policies and goals.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Maintained stock to meet expected customer demand.

Kitchen Helper

BK
05.2021 - 09.2021
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Followed supervisor instructions to complete tasks on time.
  • Scraped, washed and efficiently restacked dishware and utensils to keep kitchen ready for customer demands.
  • Chopped vegetables and prepared food orders when kitchen staff was busy.
  • Learned other teammates' work tasks to train as backup.

Education

High School Diploma -

Aspira Antonia Pantoja High School
Chicago, Illinois.
06.2021

Skills

  • Call Center Operations
  • Policy and Procedure Adherence
  • Multi-Line Phone Talent
  • Calm and Professional Under Pressure
  • Grammar
  • Staff Training
  • Retail Sales Customer Service
  • Cultural Awareness
  • Problem-Solving Ability
  • Critical Thinking
  • Active Listening
  • Refund Processing

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Timeline

Customer Service Representative (Work From Home)

Results CX
02.2023 - 04.2023

Waitress Supervisor

Tacos Morelos
09.2022 - 02.2023

Cashier Trainer

Superior Grocers
10.2021 - 05.2022

Kitchen Helper

BK
05.2021 - 09.2021

High School Diploma -

Aspira Antonia Pantoja High School

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Ashley Rábago Oshima