Ashley Rodriguez
El Paso
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
3
3
years of professional experience
Work History
Front Desk Supervisor
Hotel Paso del Norte, Autograph Collection
El Paso
2022.09 - Current
- Analyzed data from surveys to identify areas of improvement in the hotel's services.
- Ensured that all safety regulations were followed at all times.
- Developed policies and procedures related to front desk operations.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
Front Desk Agent
Homewood Suites by Hilton Odessa
Odessa
2022.06 - 2022.09
- Generated daily reports detailing occupancy levels, revenue amounts.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Ensured that all safety regulations were followed according to company standards.
Rooms Controller
Hotel Paso del Norte, Autograph Collection
El Paso
2022.03 - 2022.05
- Assisted in the preparation of daily, weekly, and monthly occupancy reports.
- Responsible for ensuring all room bookings are accurately processed and maintained in the system.
- Confirmed room rates and verified match to market codes and company expectations.
Education
High School Diploma -
Thomas Jefferson High School
Alameda Avenue, El Paso, TX2021-08
Skills
- Hospitality services
- Decision making
- Staff training and development
- Fluent in Spanish and English
- Time- management
Languages
Spanish, English
First Language
French
Beginner
A1
Timeline
Front Desk Supervisor
Hotel Paso del Norte, Autograph Collection
2022.09 - Current
Front Desk Agent
Homewood Suites by Hilton Odessa
2022.06 - 2022.09
Rooms Controller
Hotel Paso del Norte, Autograph Collection
2022.03 - 2022.05
High School Diploma -
Thomas Jefferson High School